August 14, 2024

Your everyday interactions with the people you work with—whether casual discussions or formal meetings—are not just interactions. They are important negotiations that impact your career in a very real way. Selling yourself and your ideas is a critical internal negotiation. As is being heard and...

Get heard—regardless of where you sit in the organization. It can happen at a moment’s notice: you need to communicate a new idea to senior managers, influence your colleagues to support your proposal or inspire direct reports to make a change. Are you prepared to communicate with anyone in your...

Ignite commitment and help your employees reach their greatest potential. Why does emotional intelligence (EI) matter? Because at the core of every outstanding leader are the abilities to connect, achieve, inspire and act with resilience. Now you can learn to apply the best practices of an...

In complex engineered systems and design processes, you do not have the luxury of having fully defined decision alternatives with a clear mapping of their performance trade-offs or consequences. As you transition from classical discrete-choice problems, problem structuring and evaluation tools...

Are leaders born, or can they be made? In this course, we'll tackle this classic leadership conundrum, and at its conclusion, you will have developed your own perspective on what makes a leader successful. Using his experience as the former Deputy Secretary of Labor and background as a Cornell...

How can you ensure your organization is providing a service that meets the expectations of both patients and guests? Are there ways your organization could improve customer satisfaction while reducing costs? In this course, you'll explore how to measure quality and diagnose what's causing issues...

What is legal research all about? There are more steps than you may think, and in this course you will discover all of them. You will explore how the skills of legal research and legal analysis fit into every lawyer's work. You'll then examine the particular features of legal information that...

Develop better solutions through a clear, systematic approach to thinking. In just a few hours, we can teach you a 3-step process that will dramatically improve your ability to evaluate problems and generate better results. You’ll gain insight into your current thinking style, learn how to...

Build trust, commitment, and use agility to meet every business challenge Good business teams produce results during times of prosperity. It’s a different story during times of change and uncertainty, when only prepared and motivated teams have the agility, focus and motivation to successfully...

Bring your team together and jumpstart your Agile practice. The only route to Agile success is practice. Just like quality software development itself, Agile is more art than science. The art of Agile must be practiced and finely tuned over multiple iterations. In this Agile Boot Camp, you...

No matter what template or process your organization might use for performance management, it’s still necessary to do the hard part on your own: assess an employee’s performance, results, and development—and then discuss and document it with them one-on-one. It’s no wonder both managers and team...

User Experience (UX) design plays a pivotal role in determining organisational success, with a seamless and engaging user experience significantly impacting user satisfaction, customer loyalty, and overall business growth. This masterclass delves deep into understanding the buyer journey,...