Best executive courses in United Arab Emirates

ICTD International Centre for Training and Development

How to Create a Customer Service Mindset

Customer service is about attitude first, skills second. All of the product knowledge and technique training in the world will not produce results if a customer facing professional (CFP) is not trying to achieve success in the moment. A CFP must care enough about the final result to actively look...

ICTD International Centre for Training and Development

High Impact Communication Skills

This communications skills training course helps people communicate appropriately and clearly in any situation. This is a great course for everyone as the benefits can have a positive effect on every aspect of your life. Learn to understand how you communicate, how others communicate and how to...

ICTD International Centre for Training and Development

High Performance Road map to Customer Service Excellence

Obsession with the customer is the single most vital factor in business success today! The main priority in any business must be to win and keep the customer, with emphasis on building a growing customer base. Failure to do so simply means no profits, no growth, no jobs, and no business! Success...

ICTD International Centre for Training and Development

Hospitality Events and Conferences Management

Develop core hospitality skills coupled with the skills needed to enhance customer experience during an event. You learn to combine strategic thinking and solid event planning skills before an event with the flexibility and quick thinking required on the day. Course Objectives By...

ICTD International Centre for Training and Development

Establishing and Managing a Contact Centre and Help Desk

Establishing and managing a call centre and help desk requires a range of specialist knowledge and people skills. In this intensive 5-day program, an overview of the core areas is presented with clear guidelines given for implementation. Presentation of key theory is blended with case studies,...

ICTD International Centre for Training and Development

Event Management – How to Design, Develop, and Implement Events in Support of Business and Service Success

This course brings together the theoretical and practical applications of event planning. Participants are required to plan, implement and conduct an analysis of an actual event. This course provides a synthesis of all planning, execution and post-event analysis. Such an event may be a...

ICTD International Centre for Training and Development

Energy Management: Certified Energy Professionals

Upon successful completion of this course, the delegates will be able to: Get certified as a “Certified Energy Professional” Recognize the need for energy management as well as conduct energy audit, audit reports and energy audit instrumentation Explain energy codes, standards and...

ICTD International Centre for Training and Development

Etiquette for Excellent Customer Service

Here in the Gulf, millions of dollars are lost every year because of poor handling of customers by front-line, customer-facing employees. The key to maintaining customer loyalty is to strive to offer exceptional customer service, which in return will result in more business. Research shows that...

ICTD International Centre for Training and Development

Developing the Skills of Public Relations and Media Professionals

This training program will enhance your knowledge and skills in managing Public relations effectively and also the media in professional way. Public relations crisis communication begins with personal relationships – with reporters, editors, broadcasters – but it is leveraged through...

ICTD International Centre for Training and Development

Effective Coaching and Counseling Skills

Supportive supervision is a key to empower team members and strengthen their capabilities. While all managers and people in leadership roles have such intentions, they need to master the techniques and utilize the right tools that can help them achieve such a goal. We come up with this course to...