Best executive courses in Consumer services in United Arab Emirates

ICTD International Centre for Training and Development

Understanding the Retail Strategy

The new demanding consumer has higher needs and expectations from retailing in particular, than ever before. This has been created by the well-educated smart shopper, a new communications paradigm, pervasive advertising, and a surplus of just about everything – expect time. The result is the ‘I...

ICTD International Centre for Training and Development

Customer Relationship Management (CRM)

"Top quality customer service is never an accident. It is the result of high intention, great effort, intelligent direction, good management, and skilful execution." In fiercely competitive markets such as the Gulf region, where products and services are similar, 'putting the customer first' is...

ICTD International Centre for Training and Development

Excellence and Innovation in Administrative Processes Re-Engineering and Organizational Re-Building

Improving business processes is vital for organizations to thrive in today's relentlessly changing and globally competitive marketplace. One approach that emerged to adapt with the rapid change and dramatic improvement is Business Process Reengineering (BPR). This approach increases...