Best executive courses in Leadership in United Arab Emirates

ICTD International Centre for Training and Development

Managing Conflict: Power Through Influence

The ability to confidently influence others and manage conflict is a valuable business skill, particularly in challenging situations, such as meetings, or when delegating tasks or disciplining staff. We look at three key behavioural styles and the right approach for each of them when it comes to...

ICTD International Centre for Training and Development

Team Dynamics Using NLP for Managers & Team Leaders

Neuro Linguistic Programming (NLP) is the study of human excellence. By applying the principles of NLP you can model yourself on talented people in order to replicate their success. This two-day course provides an introduction to the core skills and techniques of NLP. This course will introduce...

ICTD International Centre for Training and Development

Planning Public Relations and Media Programs

Comprehensive study of public relations including identifying and reaching internal and external publics; dealing with print and electronic media; advertising, printing, direct mail; and preparing a public relations plan and budget. Course Objectives By the end of the program,...

ICTD International Centre for Training and Development

Managing Customer Service

This training course in Customer Service is designed to cover the full range of activities involved in the management of client relationships, by providing delegates with a thorough understanding of the effects of poor customer service, as well as with awareness of the link between good customer...

ICTD International Centre for Training and Development

The Power of Customer Service – an Intensive Development Program

It is essential to accurately measure what your customers want and to develop breakthrough strategies to serve their needs. How satisfied are your customers and how does your organization’s customer satisfaction level compare with that of your competitors? The heart of any organization can be...

ICTD International Centre for Training and Development

Delivering Exceptional Client Services: How to Build Lasting Partnerships

High standards of customer care are critical to the success of any organization, and executives in customer service are expected to play an important leadership role in implementing company guidelines for interaction with customers. Course Objectives Build lasting and meaningful...

ICTD International Centre for Training and Development

System and Team Building in Procurement

A diverse group of people work in various types of procurement positions and with a variety of organizations and companies. These professionals need the opportunity to learn, understand and develop leadership knowledge and skills to enhance both personal and organizational performance....

ICTD International Centre for Training and Development

Warehouse Supervisor Roles

The course participants will learn the fundamentals roles of any successful warehouse manager and supervisor. They will gain an understanding of how warehouse and distribution operations are managed efficiently. They will also gain sufficient knowledge to allow them to develop solutions to...

ICTD International Centre for Training and Development

Talent Management for key Succession

This initial training focuses on the rapidly expanding field of organizational talent management. As advancement opportunities in many organizations decrease due to restructuring, downsizing and management cuts, talent planning and career development is becoming more important. This new training...

ICTD International Centre for Training and Development

Creativity, Excellence, Continuous Improvement and Quality

Have you ever found yourself confronted with a problem at work and wondered why it keeps recurring? Did you feel empowered enough to do anything about it? Continuous improvement is a structured process of change that addresses problems or improvement opportunities so that performance objectives...