ICTD International Centre for Training and Development

Available dates

This course has no confirmed dates in the future. Subscribe to be notified when it is offered.

About the course

The ability to confidently influence others and manage conflict is a valuable business skill, particularly in challenging situations, such as meetings, or when delegating tasks or disciplining staff.

We look at three key behavioural styles and the right approach for each of them when it comes to influencing others. We also show you how to pre-empt and manage conflict, and help you create a personal action plan to take back to the workplace.

Course Objectives

By the end of the program, participants will be able to:

  • Define and understand the different sources of conflict.
  • Resolve conflicts using different strategies.
  • Identify their own personal conflict resolution style.
  • Use the different bases of power and change them according to the situation.
  • Apply influencing skills and explore their relationships with others.
  • Practice effective methods of intervention and conflict management.
  • Turn arguments into discussions and create win-win solutions.

Course Outline

  • Definitions of Conflict
  • Misconceptions about Conflict
  • Sources of Conflict
  • Positive and Negative Factors of Conflict
  • Business Management and Conflict Resolution

Thomas–Kilmann Conflict Mode Instrument

  • Scoring and Interpretations
  • Ways of Coping with Conflict
  • Assumptions and Outcome of Conflict
  • Managing Conflicts and Using Appropriate Style For More Effective Outcomes

Influencing Others in a Problem-Solving Context

  • Working Effectively with Team Members
  • Managing your Emotions, Information and Problems
  • Tips for Effective Day to Day Conflicts
  • Resolving Conflict before it Gets Out of Hand
  • Managing Conflicts with Superiors and Subordinates

Importance of Teamwork

  • Managing Conflict in Teams
  • Dealing with Dysfunctional Team Roles
  • Enhancing Communication in a Team
  • Effective Team Problem Solving

Influence Inventory (Power Bases)

  • Definitions of Influence and the Bases of Power
  • Changing the Bases of Power
  • Leadership Training for Influence and Power
  • Training and Development for Influence

The Art of Changing Hearts, Minds, and Action

  • Influence and the Psychology of Persuasion
  • The Power to Change Anything
  • Developing your Influence from Anywhere in the Organization

Course Methodology

A variety of methodologies will be used during the course that includes:

  • (30%) Based on Case Studies
  • (30%) Techniques
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation

Who should attend

Business professionals, who want to expand their conflict resolution skills, understand their own emotions and behaviors and find productive ways to manage conflict with influence even when authority is lacking.

Course reviews

Downloadable files