Best executive courses in United Arab Emirates

ICTD International Centre for Training and Development

Islamic Banking Instruments

This program introduces participants to the legal aspects of commercial paper used in bank’s day-to-day transactions. The course will focus on the practical side of negotiable instruments as the legal procedures in case of dis honor or any forgery regarding the instruments. Course...

ICTD International Centre for Training and Development

Market Segmentation and Customer Relationship Management

Customer relationship management, or CRM, is a promotional tactic used in integrated marketing and other types of consumer-focused marketing. CRM programs use database management to build long-term customer loyalty. Marketers collect and store information on customers so that they can personalize...

ICTD International Centre for Training and Development

Learning Powerful Telesales Skills

Effective salespeople are fundamental to any organization. In an increasingly competitive market, companies realise they must adopt a proactive approach to increasing sales and retaining their customers. This course is designed for people who represent their company's image by selling their...

ICTD International Centre for Training and Development

Establishing and Managing a Contact Centre and Help Desk

Establishing and managing a call centre and help desk requires a range of specialist knowledge and people skills. In this intensive 5-day program, an overview of the core areas is presented with clear guidelines given for implementation. Presentation of key theory is blended with case studies,...

ICTD International Centre for Training and Development

Developing Effective Telephone Skills

Developing effective telephone skills can be difficult. The telephone is the most familiar piece of technology in the workplace and its use is often taken for granted in the way we speak to our customers, the way relationships are forged or broken and the way information is relayed. The ability...

ICTD International Centre for Training and Development

Safety Audit, Hazards Identification & Site Inspection

The course will cover what hazards are, how we identify them in the workplace and how they can affect people, property and cause loss to a business. How we assess risk and plan to reduce risk. What are Inspection and Audits and how they can be used to improve the Health & Safety of employees...

ICTD International Centre for Training and Development

Optimizing Oil & Gas Marine Terminals: Operations, Management, Maintenance & Safety

This five-day training course is essential for marine terminal personnel. All applicable marine terminal regulations (current & proposed) and policies pertaining to marine transfer operations and spill contingency planning will be discussed. Delegates will receive a solid foundation of the...

ICTD International Centre for Training and Development

The Evolution of Mobile Packet Services

ICTD International Centre for Training and Development

Advanced Troubleshooting of Rotating Equipment

This advanced program for industry aims to convey the latest thinking and best practice of machinery vibration monitoring and analysis via lectures, case studies, video films, and friendly software and program activities. The program gives a detailed advanced treatment of the detection, location...

ICTD International Centre for Training and Development

High Pressure Boiler Operation