Best executive courses in United Arab Emirates

ICTD International Centre for Training and Development

Advanced Customer Service Management at the Work Place

A customer service program formalises the level of customer service you aim to provide, and what practical things you will do to achieve this. Establishing a successful customer service program in your business requires commitment from yourself and your staff. You need to plan it, develop it,...

ICTD International Centre for Training and Development

Selling Skills for Customer Service

This training program teaches basic selling skills, introducing participants to tools and techniques for selling in a way that makes it easy for buyers to buy. It is designed to build confidence in making the initial contact with the potential client or customer. To underpin our sales training,...

ICTD International Centre for Training and Development

The Power of Customer Service – an Intensive Development Program

It is essential to accurately measure what your customers want and to develop breakthrough strategies to serve their needs. How satisfied are your customers and how does your organization’s customer satisfaction level compare with that of your competitors? The heart of any organization can be...

ICTD International Centre for Training and Development

Leadership & Communication

Course Objectives By the end of the program, participants will be able to: Apply breakthrough leadership and communication techniques to drive business value and become more powerful leaders. Implement best practices for influencing peers, managers, subordinates, customers and other...

ICTD International Centre for Training and Development

Delivering Exceptional Client Services: How to Build Lasting Partnerships

High standards of customer care are critical to the success of any organization, and executives in customer service are expected to play an important leadership role in implementing company guidelines for interaction with customers. Course Objectives Build lasting and meaningful...

ICTD International Centre for Training and Development

Developing Effective Telephone Skills

Developing effective telephone skills can be difficult. The telephone is the most familiar piece of technology in the workplace and its use is often taken for granted in the way we speak to our customers, the way relationships are forged or broken and the way information is relayed. The ability...

ICTD International Centre for Training and Development

Customer Service Essentials: Basic Skills for Serving Others

Understand the importance of a customer service culture in a competitive environment. Course Objectives Analyze basic behavioral patterns of different customer personalities and the best way to deal with them. Agree and practice strategies for service recovery aimed at regaining...

ICTD International Centre for Training and Development

Building Customer Relationship

After completing the program, delegates will be equipped with the tools, models, skills and confidence to improve and enhance current practices, develop new processes and monitor their success. This program will help delegates become customer service champions and equip them with the appropriate...

ICTD International Centre for Training and Development

Customer Service Perspective

Providing excellent customer service is essential to the long-term viability of every business. The Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its...

ICTD International Centre for Training and Development

Customer Service Managing Relationships

A clear focus on improving your company's business performance through better customer retention You will be able to identify clear areas of improvement for your customer care team A 'customer-centric' approach that will enable you to fulfil your customers' individual needs You will have...