Selling Skills for Customer Service

ICTD International Centre for Training and Development

How long?

  • 5 days
  • in person

ICTD International Centre for Training and Development

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Who should attend

This training course provides an introduction to sales for anyone new to selling or with no previous sales training. As a company, we offer a choice of sales training course to meet different sales capabilities as well as bespoke training programs to meet specific organizational goals.

About the course

This training program teaches basic selling skills, introducing participants to tools and techniques for selling in a way that makes it easy for buyers to buy. It is designed to build confidence in making the initial contact with the potential client or customer.

To underpin our sales training, we help participants to understand the psychology and principles of buying and selling.

## Course Objectives

By the end of this two day training course, the participants will have:

  • Understood how customers buy and the sales process to match the buying cycle

  • Recognized their beliefs about selling

  • Created a great first impression and professional opening to a sales conversation

  • Demonstrated how to build rapport with a customer to cement a trusting relationship

  • Demonstrated how to listen effectively and to ask questions to uncover customer needs and opportunities

  • Practiced introducing services as benefits to meet needs

  • Acquired some successful strategies for handling customer concerns and objections

  • Practiced gaining commitment from customers

## Course Outline

  • The psychology and principles of selling

  • First impressions

  • Building trust and rapport

  • Questioning and listening to uncover customer needs

  • Features and benefits

  • Handling concerns and objections

  • Gaining commitment

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Selling Skills for Customer Service at ICTD International Centre for Training and Development

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Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

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