Best executive courses in Negotiations in Malaysia

ICTD International Centre for Training and Development

Cost Saving Techniques in Negotiation

ICTD International Centre for Training and Development

Customer Care and Service Skills

What is good customer service? How can it go from good to great? What are the pitfalls that many perople experience when trying to deliver customer service? Does attitude count? What is the best way to handle difficult customers? What techniques can be used to reduce customer-service stress? Find...

ICTD International Centre for Training and Development

Advanced Contract Management and Effective Contract Handling

All organizations need to plan. Most will have strategic or corporate plans which provide a direction for the organization and its staff. Identification of requirements is clearly of strategic importance, especially where key purchases are critical to the liquidity of a company or the performance...

ICTD International Centre for Training and Development

Negotiation Strategies

ICTD International Centre for Training and Development

Contracts Reading, Writing & Negotiation

This highly interactive course will increase your understanding of contracts and your ability to use contracts to protect your organization. Whether you are in purchasing, contract management, subcontracts, project management, general management or sales, you are constantly involved with...

ICTD International Centre for Training and Development

Preparing and Managing Contracts

Everyday significant revenues are made and lost by organizations as a result of the contractual terms and conditions governing contracts for the purchase of goods, equipment and services. Since all business activities are governed by contractual relationships, it is increasingly important for all...

ICTD International Centre for Training and Development

Contract Management & Tendering

High quality Contract and Tender Management are essential activities in achieving improved levels of performance for all organizations. Providing the high value added activities available from contract and procurement operations requires the continuous involvement of knowledgeable professionals...

ICTD International Centre for Training and Development

Resolving Claims in Construction Projects in Different Industries

Claims on construction projects due to changes and delays create a constant problem for clients, Contractor’s and Subcontractor’s making in failing to grasp the basic principles relating to claims and applying them properly. This course adopts a practical approach which can easily understood and...

ICTD International Centre for Training and Development

Managing Tender Specification & Contracts

A major portion of every organization’s operating cost is spent on outside goods and services. Based on this fact, executive management everywhere is determining that Managing Tenders, Specifications, and Contracts must emerge as a critical core competency if organizations are to increase...

ICTD International Centre for Training and Development

Service Level Agreements and IT Contracts

A formal SLA between the user and the provider of the computing service is one of the keystones of today’s IT and telecommunications management. SLAs are as appropriate to in-house computing, communications, development and support activities as they are to commercial or facilities management...