Best executive courses in Marketing in Malaysia

ICTD International Centre for Training and Development

Role of Logistics in International Trade

International trade has been conducted by many companies for many years- in more recent times however, the growth in international sourcing/importing has meant that many companies have found they do not have the appropriate knowledge and know how. This training programs looks at the essentials...

ICTD International Centre for Training and Development

Analyzing the Supply Market

Supply market analysis involves the gathering of facts, data, observations and trends about the marketplace in which suppliers conduct business. Conducting a structured assessment of past and future developments to determine the potential impact on future sourcing decisions and identifying. In...

ICTD International Centre for Training and Development

Retail and Supply Chain Management

Competitive pressure, especially the pressure on sales growth and profit margins, are encouraging companies of all types to pursue globalization through industry consolidation. The availability of information technology and data capabilities have made serving and sourcing from global markets...

ICTD International Centre for Training and Development

Sales and Marketing Skills

ICTD International Centre for Training and Development

Customer Care and Service Skills

What is good customer service? How can it go from good to great? What are the pitfalls that many perople experience when trying to deliver customer service? Does attitude count? What is the best way to handle difficult customers? What techniques can be used to reduce customer-service stress? Find...

ICTD International Centre for Training and Development

Preparing and Managing Contracts

Everyday significant revenues are made and lost by organizations as a result of the contractual terms and conditions governing contracts for the purchase of goods, equipment and services. Since all business activities are governed by contractual relationships, it is increasingly important for all...

ICTD International Centre for Training and Development

Loading, Shipping and Marketing Refinery Products

Over the past decade, there has been significant volatility in the profitability of petroleum refining. In order to put this volatility in perspective and to gain some insight into future trends, it is important to understand the fundamental factors that affect refinery products from a loading,...

ICTD International Centre for Training and Development

Managing Costs in Warehousing

Warehousing and physical distributions are changing dramatically! New approaches and methods offer opportunities to cut costs substantially while improving overall operations. More and more organizations are now focusing on the impact of the warehouse's bottom line and recognizing that their...

ICTD International Centre for Training and Development

Understanding & Implementing an Effective ISO 14001:2004 Environmental Management System

Provides an understanding of the ISO 14001:2004 requirements and a basic overview of how they apply to the design of a functional and effective Environment Management System (EMS). All of the ISO 14001 elements are reviewed Comprehensive approach to implementing Best-In-Class Systems and...

ICTD International Centre for Training and Development

Project Management: Planning, Scheduling and Controlling

Systematic Planning, Scheduling and Control of Projects are the essential ingredients of project success. Every year large numbers of projects significantly overrun their budgets and schedules, often with sizable increases in costs, or substantial financial losses to the organization. This is...