Best executive courses in Kuala Lumpur (Malaysia)

ICTD International Centre for Training and Development

Basic Retail Skills

ICTD International Centre for Training and Development

Certificate in Retail Operations

This course reflects the role of an individual who works with customers in retail environment, giving you the relevant skills and knowledge to work in a small or medium retail store front or back of the business. Certificate III in Retail provides the opportunity for employees to update,...

ICTD International Centre for Training and Development

Process Equipment & Piping Systems: Application, Design & Operation, Failure Prevention & Repairs

ICTD International Centre for Training and Development

HPLC in Food Industries: Uses and Applications.

ICTD International Centre for Training and Development

Managing Customer Service

This training course in Customer Service is designed to cover the full range of activities involved in the management of client relationships, by providing delegates with a thorough understanding of the effects of poor customer service, as well as with awareness of the link between good customer...

ICTD International Centre for Training and Development

Product, Packaging and Branding Strategies

ICTD International Centre for Training and Development

How to Approach and Work With Relevant Agencies and Ministries in Support of National and Business Strategies

PR and Communications are at the heart of business performance. In this program you will learn: The tools and techniques required to manage reputation in a complex media environment How to manage knowledge within the business for effective media management How to shape external...

ICTD International Centre for Training and Development

Primavera P6

This course covers the fundamentals of using Primavera P6. Through a series of lectures, interactive sessions and hands-on exercises, participants will the knowledge and experience they need to use P6 Professional as an effective project management tool. Participants will also learn how to...

ICTD International Centre for Training and Development

Effective Purchasing, Tendering and Supplier Selection

A five-day intensive program, for those who want to understand and implement the essential tools of Purchasing, Procurement and Buying. Participants will learn how to evaluate procedures and make needed changes to methods to improve customer service whilst achieving significant reductions in...

ICTD International Centre for Training and Development

Customer Care and Service Skills

What is good customer service? How can it go from good to great? What are the pitfalls that many perople experience when trying to deliver customer service? Does attitude count? What is the best way to handle difficult customers? What techniques can be used to reduce customer-service stress? Find...