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Biography

School of Hotel Administration
Associate Professor

Biography

Alex M. Susskind is an associate professor at the School of Hotel Administration and a member of the graduate field of communication at Cornell University. He earned his PhD in communication (with cognates in organizational communication and organizational behavior) from Michigan State University, where he also earned his MBA with a concentration in personnel and human relations. Susskind''s research is based primarily in organizational communication and organizational behavior. He is currently researching: (a) the influence of customer–service provider interaction as it relates to organizational effectiveness and efficiency from the perspective of guests, employees and managers; and (b) the influence of communication network relationships upon individuals'' work-related attitudes and perceptions surrounding organizational events and processes such as teamwork and downsizing.

Selected Publications

Awards and Honors

  • Lead Author Best Paper of the Year Journal of Hospitality and Tourism Research Journal (2017) The Council on Hotel Restaurant and Institutional Education (CHRIE)

Recent Courses

  • HADM 7144 - Competitive Strategies for the Hospitality Industry
  • HADM 4970 - Latin Honors Course I
  • HADM 4971 - Latin Honors Course II
  • HADM 4990 - Special Studies Project I
  • HADM 4410 - Strategic Management

Academic Degrees

  • PhD Michigan State University, 1996
  • MBA Michigan State University, The Eli Broad Graduate School of Management, 1993
  • BS Purdue University, 1991
  • AOS Culinary Institute of America, 1988

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Experience Keywords European Union; Germany; economic policy; global governance; globalization; political economy; politics; social democracy; social policy; transatlantic economic relations Research Countries Europe; Germany; Global Languages French [Spoken: Basic, Written: Basic]; Ge...