School of Hotel Administration

Leading Your Team to Optimize Results

Available dates

Dec 4, 2019
USD 769
Jan 1, 2020
USD 769
Jan 29, 2020
USD 769
+13 more options


Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with School of Hotel Administration.

Full disclaimer.

About the course

Course Focus

Your employees are the heart of your food and beverage operation, and your most valuable resource, yet so many operators fail to focus attention on employee satisfaction and engagement.

Understanding your role in managing and leading employees can help you to reduce costly turnover, safety incidents, theft, and absenteeism, and can improve your operation’s quality, productivity, guest satisfaction, and profitability.

Topics Include

  • Identifying the components that impact employee performance
  • Determining what leadership actions are required to transform non-engaged food and beverage employees into engaged employees
  • Identifying recruitment and selection strategies to ensure you choose the people who will have the most positive impact on your operation
  • Identifying the onboarding and training needs that will set new employees up for success and provide growth opportunities for your employees
  • Determining what environmental factors impact your employee’s performance
  • Practicing motivation techniques that sustain employee engagement and performance

Who should attend

This course is ideal for individuals involved in the operation and financial performance of a restaurant or food and beverage service, from line-level employees through general management; individuals who are new to the food and beverage industry and need to learn more about the specifics around restaurant operations; and students from every continent and from a diverse range of organizations, including franchisees, managed service contractors such as stadiums or arenas, hospitals, airlines and caterers. Students who do not work in restaurants but need to be conversant in operations of food and beverage providers will also benefit from this course.

Trust the experts

Alex Susskind

Biography Alex M. Susskind is an associate professor at the School of Hotel Administration and a member of the graduate field of communication at Cornell University. He earned his PhD in communication (with cognates in organizational communication and organizational behavior) from Michigan State...


Course reviews

Downloadable files