Best executive courses in United Arab Emirates

ICTD International Centre for Training and Development

Creating a Service Culture: Strategies and Tactics for Creating an Environment of Excellence

A company’s most vital asset is its customers. Without them, we could not exist in business. When you satisfy our customers, they not only help your organization grow by continuing to do business with you, but they are more likely to recommend you to friends and associates. Organizations which...

ICTD International Centre for Training and Development

High Performance Road map to Customer Service Excellence

Obsession with the customer is the single most vital factor in business success today! The main priority in any business must be to win and keep the customer, with emphasis on building a growing customer base. Failure to do so simply means no profits, no growth, no jobs, and no business! Success...

ICTD International Centre for Training and Development

Customer Focus in Business Markets

This course provides a progressive approach to business marketing and business market management, which is the process of understanding, creating and delivering value to targeted business markets and customers. Business markets are composed of firms, institutions or governments. The course...

ICTD International Centre for Training and Development

Writing for Results

Results-focused business writing is a core skill for success in the workplace. With the advent of e-mail as one of the primary communication tools, writing effectively has become even more critical. This comprehensive seminar covers the basics of written communication (style, grammar,...

ICTD International Centre for Training and Development

Advanced Customer Satisfaction Measurement

Customer surveys are an invaluable tool for understanding the customer's perception of your service delivery. Findings from a survey program provide critical information about your support center's performance -- information that can serve as a basis for continuous improvement projects and...

ICTD International Centre for Training and Development

Effective Customer Care and Dealing With Different Customer

After completing the program, delegates will be equipped with the tools, models, skills and confidence to improve and enhance current practices, develop new processes and monitor their success. This program will help delegates become customer service champions and equip them with the appropriate...

ICTD International Centre for Training and Development

Customer Service Mindset

The goal during this phase of the Customer Service Mindset program is to provide each member of your customer service team with a big-picture perspective of their potential, along with a heightened awareness of their own responsibility for achieving excellence and the choices and actions that...

London Business School

Mergers and Acquisitions

Boost shareholder value and get maximum returns from your deal. Explore the M&A process from start to finish Leverage value at every stage, from targeting to post-integration. Benefits for you Explore the role of mergers and acquisitions (M&A) within your corporate strategy. Learn...

Oxford Management Centre

Aligning Training and Strategy in Your Business – Achieving Effective and Efficient Development Strategies

This highly interactive Oxford 3-day workshop on Aligning Training and Strategy in Your Business will focus around the key areas required to ensure alignment of business objectives to training and development in order to ensure the success of the organisation. This Oxford workshop will look at...

Oxford Management Centre

Advanced Health & Safety Management

The benefits of good health and safety management for any organisation are significant. This OXFORD Advanced Health & Safety Management training course is based upon Successful Health and Safety Management produced by the UK's Health and Safety Executive. It will provide you with everything you...