Best executive courses in Operations in United Arab Emirates

ICTD International Centre for Training and Development

The Complete Course on Budgeting: Planning, Forecasting, What –If Analysis & Reporting

What most programs fail to do is link the various segments of the planning and implementation process of business. This program is different. You start with strategic planning to determine what direction the firm should take. Then you will develop a workable forecast based on your assumptions;...

ICTD International Centre for Training and Development

Methods of Assessing Performance and Measuring Efficiency of Sales Team

Performance measures are recognized as an important element of all Total Quality Management programs. Managers and supervisors directing the efforts of an organization or a group have aresponsibility to know how, when, and where to institute a wide range of changes. These changes cannot be...

ICTD International Centre for Training and Development

Establishing and Managing a Contact Centre and Help Desk

Establishing and managing a call centre and help desk requires a range of specialist knowledge and people skills. In this intensive 5-day program, an overview of the core areas is presented with clear guidelines given for implementation. Presentation of key theory is blended with case studies,...

ICTD International Centre for Training and Development

Customer Orientation & Communication Skills

We make your employees aware of how to think and act with a customer focus – taking a practical approach using examples from your day-to-day business. This improves communication skills and teaches participants how to behave correctly. The Customer Orientation course is aimed at service...

ICTD International Centre for Training and Development

Managing Customer Service

This training course in Customer Service is designed to cover the full range of activities involved in the management of client relationships, by providing delegates with a thorough understanding of the effects of poor customer service, as well as with awareness of the link between good customer...

ICTD International Centre for Training and Development

Pump Technology and Overhauling

Pumping systems account for nearly 20% of the world’s electrical energy demand and range from 25-50% of the energy usage in certain industrial plant operations There are lots of pump types available, but which one is right for you? Understanding which pump type is right for your application is...

ICTD International Centre for Training and Development

Multi Stage Pump Overhauling

Pumping systems account for nearly 20% of the world’s electrical energy demand and range from 25-50% of the energy usage in certain industrial plant operations There are lots of pump types available, but which one is right for you? Understanding which pump type is right for your application is...

ICTD International Centre for Training and Development

Effective Business Decisions Using Data Analysis

This interactive course will highlight the added value that data analytics can offer a professional as a decision support tool in management decision making. It will show the use of data analytics to support strategic initiatives; to inform on policy information; and to direct operational...

ICTD International Centre for Training and Development

Strategic Thinking & Business Planning

Strategic thinking and planning are now an essential part of a leader's daily work. In order to maintain their organization's competitive edge, leaders at all levels of an organization need to evaluate and prioritize work, according to strategic goals. A successful strategic process engages...

ICTD International Centre for Training and Development

Achieving Leadership Excellence

This training focuses on the leader’s role in developing and motivating excellent teams. Rather than trying to define one ‘right’ way to lead, it will introduce a range of complementary approaches which delegates will have the opportunity to practise, combine and adapt to suit their personal...