Best executive courses in Operations in United Arab Emirates

ICTD International Centre for Training and Development

Aligning Budgeting With Strategy: A Proactive Management Development Program

This unique management training course addresses these three interlinked business challenges in a course designed for managers who seek improvement in the management of both their organization’s business strategy and budgeting, and who recognize the business benefits that can be achieved from...

ICTD International Centre for Training and Development

Planning Promotional Campaigns

Promotional campaigns are often extremely complex, involving numerous media, multiple channels and a plethora of different suppliers. Learn how to plan and manage direct and digital marketing campaigns to ensure that they happen on time, on brief and on budget. Course Objectives The...

ICTD International Centre for Training and Development

Methods of Assessing Performance and Measuring Efficiency of Sales Team

Performance measures are recognized as an important element of all Total Quality Management programs. Managers and supervisors directing the efforts of an organization or a group have aresponsibility to know how, when, and where to institute a wide range of changes. These changes cannot be...

ICTD International Centre for Training and Development

Establishing and Managing a Contact Centre and Help Desk

Establishing and managing a call centre and help desk requires a range of specialist knowledge and people skills. In this intensive 5-day program, an overview of the core areas is presented with clear guidelines given for implementation. Presentation of key theory is blended with case studies,...

ICTD International Centre for Training and Development

Customer Orientation & Communication Skills

We make your employees aware of how to think and act with a customer focus – taking a practical approach using examples from your day-to-day business. This improves communication skills and teaches participants how to behave correctly. The Customer Orientation course is aimed at service...

ICTD International Centre for Training and Development

Managing Customer Service

This training course in Customer Service is designed to cover the full range of activities involved in the management of client relationships, by providing delegates with a thorough understanding of the effects of poor customer service, as well as with awareness of the link between good customer...

Oxford Management Centre

Client Management Strategies for Retention & Growth

It has been estimated that it costs five times as much to get a new customer as it does to retain an existing one. The Internet has provided customers with a plethora of comparison and switch tools that make retaining these important, profitable customers, more difficult than ever...

Oxford Management Centre

Advanced Health & Safety Management

The benefits of good health and safety management for any organisation are significant. This OXFORD Advanced Health & Safety Management training course is based upon Successful Health and Safety Management produced by the UK's Health and Safety Executive. It will provide you with everything you...

Oxford Management Centre

Business Financial & Accounting Skills

This Oxford Business Financial & Accounting Skills training seminar addresses key issues, such as cost analysis, continuous improvement of cost assignment, budgeting, management control, and performance evaluation. In so doing, training seminar pushes delegates to understand the cause-and-effect...

Oxford Management Centre

Effective Purchasing, Tendering & Supplier Selection

This five day intensive training course on Effective Purchasing, Tendering & Supplier Selection is aimed at developing and furthermore strengthening the understanding of the crucial role played by the supplier in delivering customer service excellence through an effective supply...