NUCB Graduate School of Management

Professor at NUCB Graduate School of Management

University of Massachusetts Amherst

Flavin Chair in Entrepreneurial Studies, Department Chair & Professor Management at University of Massachusetts Amherst

Haas School of Business

Associate Professor at Haas School of Business

University of Toronto

Adjunct Professor, Design within the Global Masters in Innovation, Technology and Law GPLLM program at University of Toronto

Kellogg School of Management

The Wharton School

Professor of Operations, Information and Decisions at The Wharton School

Harvard Graduate School of Design

Harvard Business School

UPS Foundation Professor of Service Management (Leave of Absence)/Senior Associate Dean for Executive Education at Harvard Business School

Owen Graduate School of Management

Adjunct Professor of Management Faculty Director, Americas MBA at Owen Graduate School of Management

The Robert H. Smith School of Business

Leonard N. Stern School of Business

Associate Professor of Operations Management at Leonard N. Stern School of Business

Questrom School of Business

Associate Professor of Operations and Technology Management at Questrom School of Business