Pnina Feldman

She holds the positions of Associate Professor in the Operations and Technology Management Department, Dean's Research Scholar, and Faculty Director of the Honors Program at the Questrom School of Business, Boston University.

Her research is dedicated to exploring service operations, platform operations, and pricing inquiries, with a particular emphasis on how digital technologies facilitate innovative business models. She incorporates economic (game-theoretic) models and data-driven tools within operational contexts. Her primary focus lies in examining the influence of consumer behavior on pricing and operational decisions, with practical applications spanning across retail, services, and platforms. Additionally, she delves into the policy implications within these domains.

Her research contributions have been published in prestigious journals such as Management Science, Manufacturing & Service Operations Management, Operations Research, and Marketing Science. She also plays pivotal roles in the academic community, serving as an associate editor at Manufacturing & Service Operations Management and as a senior editor at Production & Operations Management.

Before joining Questrom, she earned a B.Sc. and M.Sc. in Industrial Engineering from the Technion and obtained a Ph.D. in Operations Management from the Wharton School of the University of Pennsylvania. Prior to her current position, she held the role of an assistant professor at the Haas School of Business, UC Berkeley.

Within Questrom, she actively contributes to the academic environment, co-teaching a course on Risk Management in the online MBA program, as well as leading seminars in the honors and doctoral programs. Her teaching experience also encompasses the core MBA course in operations, the MBA elective in Supply Chain Management (offered in both daytime and evening formats), and the Undergraduate elective in Operations Analysis.

Education

• The Wharton School, University of Pennsylvania Philadelphia, PA
  Doctor of Philosophy in Operations and Information Management, 2010
• Technion—Israel Institute of Technology Haifa, Israel
  Master of Science in Industrial Engineering, Summa Cum Laude, 2004
• Technion—Israel Institute of Technology Haifa, Israel
  Bachelor of Science in Industrial Engineering and Management, Cum Laude, 2002
• Pennsylvania State University State College, PA
  Department of Industrial and Manufacturing Engineering, Fall 2000
  Technion-Penn State Student Exchange Program

Research Interests

Operations management incorporating consumer behavior, business model innovation, pricing and revenue management, service operations, operations economics, operations-marketing interface.

Academic Positions

Boston University, Questrom School of Business

• Associate Professor of Operations and Technology Management (with tenure), 2020 – present
  
• Assistant Professor of Operations and Technology Management, 2018 – 2020

University of California, Haas School of Business

• Assistant Professor of Operations and Technology Information Management, 2010 – 2017
• Barbara and Gerson Bakar Faculty Fellow (2014-2017)

Selected Papers and Publications

• Feldman, P., Frazelle, A., Swinney, R. (In Press). "Managing Relationships Between Restaurants and Food Delivery Platforms: Conflict, Contracts, and Coordination", Management Science
• Feldman, P., Segev, E. (In Press). "The Important Role of Time Limits when Consumers Choose Their Time in Service", Management Science
• Aflaki, A., Feldman, P., Swinney, R. (2020). "Becoming Strategic: The Endogenous Determination of Time Preferences and Its Implications for Multiperiod Pricing", Operations Research, 68 (4), 1116-1131
• Feldman, P., Anand, K., Kang, P., Schweitzer, M. (2020). "Insincere Negotiation: Using the Negotiation Process to Pursue Ulterior Motives", Organizational Behavior and Human Decision Processes, 89
• Feldman, P., Papanastasiou, Y., Segev, E. (2019). "Social Learning and the Design of New Experience Goods", Management Science, 65 (4), 1502-1519
• Cachon, G., Feldman, P. (2017). "Is Advance Selling Desirable with Competition?", Marketing Science, 36 (2), 214-231
• Cachon, G., Feldman, P. (2015). "Price Commitments with Strategic Consumers: Why It Can Be Optimal to Discount More Frequently … Than Optimal", Manufacturing & Service Operations Management, 17 (3), 399-410
• Dong, J., Feldman, P., Yom-Tov, G. (2015). "Service Systems with Slowdowns: Potential Failures and Proposed Solutions", Operations Research, 63 (2), 305-324
• Cachon, G., Feldman, P. (2011). "Pricing Services Subject to Congestion: Charge Per-Use Fees or Sell Subscriptions?", Manufacturing & Service Operations Management, 13 (2), 244-260
• Feldman, P., Shtub, A. (2006). "Model for cost estimation in a finite-capacity environment", International Journal of Production Research, 44 (2), 305-327

Awards And Honors

• 2022, Broderick Award for Faculty Contribution to Student Learning and Experience
• 2022, Provost's Scholar-Teacher of the Year Award
• 2022, Rothblum Award for Excellent Work in Operations Research, Israeli Society of Operations Research
• 2021, INFORMS Service Science Cluster Best Paper Award, Institute for Operations Research and the Management Sciences
• 2021, Slatkin Award for Excellence in Research
• 2021, MBA Award for Outstanding Teaching
• 2020, Broderick Award for Excellence in Teaching
• 2020, PEMBA Best Faculty Award (for OM 726)
• 2016, Public Sector Operations Research Award Competition, INFORMS
• 2016, Service Science Cluster Best Paper Award Competition, INFORMS
• 2016, Earl F. Cheit Award, Haas School of Business, UC Berkeley
• 2014, Barbara and Garson Bakar Faculty Fellow, Haas School of Business, UC Berkeley
• 2013, Management Science Meritorious Service Award, INFORMS
• 2013, Manufacturing & Service Operations Management Meritorious Service Award, INFORMS
• 2013, Earl F. Cheit Award, Haas School of Business, UC Berkeley
• 2011, Manufacturing & Service Operations Management Meritorious Service Award, INFORMS