Transforming Customer Experience

Das Narayandas is the James J. Hill Professor of Business Administration at the Harvard Business School. He is currently the Senior Associate Dean, Chair, Harvard Business Publishing and Senior Associate Dean, Chair, Executive Education. His academic credentials include a Bachelor of Technology d...

Dennis W. Campbell is a Professor in the Accounting & Management Unit at Harvard Business School. He is currently the course head for the HBS required MBA course Financial Reporting and Control. He also teaches the elective MBA course Managing Service Operations as well as in the HBS doctoral...

Dr. Jill Avery is a senior lecturer in the marketing unit at Harvard Business School and an authority on brand management and customer relationship management (CRM). Prior to her academic career, she worked in CPG brand management, managing brands for The Gillette Company, Braun Inc., Samuel Adam...

Leslie John is an associate professor of business administration in the Negotiations, Organizations, and Markets unit. She teaches the Negotiations course in the MBA elective curriculum, as well as in various Executive Education courses. In the past, she has taught the core Marketing course in...

Ryan W. Buell is the UPS Foundation Associate Professor of Service Management in the Technology and Operations Management Unit at Harvard Business School. He teaches Managing Service Operations in the MBA elective curriculum and in Executive Education programs at the School. He is the faculty cha...

Kris Ferreira is an assistant professor of business administration in the Technology and Operations Management (TOM) Unit and teaches the TOM course in the MBA required curriculum. In her research, Professor Ferreira focuses on online markets and retail, seeking to build operations management ...

Antonio (Toni) Moreno is the Sicupira Family Associate Professor in the Technology and Operations Management Unit, teaching empirical technology and operations management. Before joining HBS, he was an associate professor in the Kellogg School of Management. Professor Moreno uses data and empiri...