Sheryl Kimes - Daily Deals in Restaurants - Cornell Center for Hospitality Research


NUS Institute of Systems Science
Visiting Professor

Education Qualifications

  • PhD, Operations Management, University of Texas at Austin, 1987
  • MBA, New Mexico State University, 1983
  • MA, Public Administration, University of Virginia, 1977
  • AB, Political Science and Mathematics, University of Missouri, 1975

Academic Experience

  • Visiting Professor, National University of Singapore, 2014 - current
  • Professor, Cornell University School of Hotel Administration, 1988 - current
  • Interim Dean, Cornell University School of Hotel Administration, 2005 - 2006
  • Director of Graduate Studies, Cornell University School of Hotel Administration, 2002 - 2005

Corporate Experience

  • Assistant Project Manager, Technological Innovation Center. New Mexico State University. Las Cruces, NM, 1982 - 1983
  • Energy Analyst and Seminar Instructor, Londe-Parker-Michels, Inc. St. Louis, MO, 1979 - 1982
  • Singapore Productivity Centre: Restaurant Revnue Management and Retail Revenue Management
  • Singapore Restaurant Association: Restaurant Revenue Management
  • Hong Kong Hotel Association: Revenue Management
  • Starwood Asia-Pacific Hotels: Restaurant Revenue Management
  • Fairmont-Raffles Hotels and Resorts: Restaurant Revenue Management


  • BMA5010A, Managing Operations
  • DSC3224, Dynamic Pricing and Revenue Management

Membership & Professional Activities

  • Editorial Board, Cornell Hospitality Quarterly
  • Editorial Board, Service Science
  • Editorial Board, Journal of Service Research
  • Editorial Board, Journal of Revenue and Pricing Management
  • Editorial Board, Journal of Operations Management
School of Hotel Administration

Sheryl E. Kimes is a professor of operations management at the School of Hotel Administration. From 2005 to 2006, she served as interim dean of the school, and from 2001 to 2005, she served as the school''s Richard and Monene P. Bradley Director of Graduate Studies. Kimes teaches revenue management, restaurant revenue management, and service operations management. She has been named the school''s graduate teacher of the year three times and was awarded a Menschel Distinguished Teaching Fellowship by Cornell University in 2014.

Kimes''s research interests revolve around revenue management in the restaurant, hotel, and golf industries. She has over 100 articles in leading journals, such as Interfaces, Journal of Operations Management, Journal of Service Research, Decision Sciences, and the Cornell Hospitality Quarterly.
She was awarded the CHR Award for Industry Relevance in 2010, 2012 and 2014 and was given a lifetime achievement award by the Production and Operations Management Society in 2010.

Kimes has served as a consultant to many hospitality enterprises around the world, including Chevy''s Fresh Mex Restaurants, Walt Disney World Resorts, Fairmont Hotels and Resorts, Starwood Asia-Pacific, and Troon Golf. She was given the Vanguard Award for Lifetime Achievement in Revenue Management by the Hotel Sales and Marketing Association International in 2017.

Kimes earned her doctorate in operations management in 1987 from the University of Texas at Austin.

Academic Degrees

  • PhD University of Texas at Austin, 1987
  • MBA New Mexico State University, 1983
  • MA University of Virginia, 1977
  • BA University of Missouri, 1975

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