ICTD International Centre for Training and Development

Creative & Innovative Management for Supervisors and Middle Management

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About the course

Explore topics critical to developing effective management skills such as performance management, motivation, team development, interpersonal and communication skills, supervisory skills training and time management skills—everything you need to manage people effectively.

Course Objectives

As a participant, at this program's conclusion you should be able to:

  • Recognize your strengths and growth opportunities as a manager.
  • Recognize the four behavioral styles and how to coach each.
  • Capitalize on your style for more effective communication.
  • Delegate tasks to others.
  • Set SMART goals for yourself and others.
  • Provide constructive feedback and follow up on goals and workgroup targets with subordinates.
  • Counsel an employee who is not performing up to expectations.
  • Illustrate the impact of body language and voice tones on communication.
  • List tactics for dealing with difficult behaviors.
  • Effectively run a business meeting.
  • Develop an action plan to improve your supervision skills

Course Outline

What Is a Team?

  • The Basics of Group Dynamics

Now Do This! Delegation Done Right

  • Building Personal Credibility: Understanding Different Communication Styles


  • Goal Setting for Peak Performance
  • So, How Am I Doing? Delivering Performance Feedback

It's Not What You Say

  • Rephrasing for Better Relationships

Better Questions, Better Answers

  • Skills for Drawing Others Out

Beyond Hearing

  • A Model for Better Listening

Difficult Personalities and Difficult Situations

  • Dealing with Challenges

Pull out Your Pompoms

  • Becoming a Cheerleader Without Being Cheesy

Course Methodology

A variety of methodologies will be used during the course that includes:

  • (30%) Based on Case Studies
  • (30%) Techniques
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation

Who should attend

Department heads, superintendents, senior supervisors and others who need to develop their managerial skills.

Course reviews

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