Make sure this course is right for you.
Get unbiased reviews and personalized recommendations.
Who should attend
People looking to improve their communication skills at work through developing their listening skills. This course is suitable for anybody including senior managers who want to improve employee relationships.
About the course
To listen, really listen is a difficult thing to do. Frequently, we hear what someone is saying without giving it our full attention and without fully understanding what has been said. Communication breaks down without effective listening skills which is why listening is usually the first place to look when there are problems with communication. Become a better communicator through a range of techniques to use to improve the ability to listen within your organisation with our Active Listening Skills training course.
After this Listening Skills training course, attendees will be able to:
- Analyse and have an increased understanding of the techniques of effective listening
- Discuss the skills of communication and focus on the art of listening
- Apply their new skills actively in the working environment
- Identify a Range of Verbal and Non-verbal Factors which Affect Others
- Examine Current Work Relationships and Identify Problem Areas
Explore and Satisfy Individual Needs; Personal Barriers Conversation Openers:
The First Impression
The Importance of the Initial Stages of Conversation
How a Lack of Listening at this Stage can Prove to be Damaging Passive Listening:
The use of Eyes and Acknowledgement Tools
Learning to be Controlled when Confronted with a Passive Listener
The Tendency to Over-compensate with Un-needed Phrases and Words
Holding the Listener’s Gaze Acknowledgement Responses:
Appropriate Expressions and Kinetics
Supportive Acknowledgement Responses
Keeping the Speaker at Ease Communication Breakdown:
How Misunderstandings, Misconceptions and Poor Judgement are the Probable Outcome of Interference
Critical Responses Active Listening:
Seflective Listening, Rephrasing Pertinent Points and Returning them to the Speaker
Using Reflective Listening in Conjunction with Passive Listening and Acknowledgement Responses
The Prevention of Misunderstanding Listening Skills:
The Essence of Communication in Listening
Reading and Understanding
The Fundamental Advantage of Reflective Listening Practical Application At Work:
How to Apply a Listening Style
Participants Agree upon Methods of Implementation and Discuss their own Strengths and Weaknesses as Listeners
A variety of methodologies will be used during the course that includes:
(30%) Based on Case Studies
(30%) Role Play
Pre-test and Post-test
Variety of Learning Methods
Case Studies and Self Questionaires
Videos and materials
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.