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ICTD International Centre for Training and Development

Supervisory Management Skills - for 1st / 2nd Level Supervisors

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About the course

This program is for people to effectively develop their Supervisory Management Skills. The course clearly defines the role of a supervisor, and also the most common difficulties a supervisor will face in the workplace. Clear guidelines are given on each topic, together with comprehensive training materials that form a very useful working manual. Practical exercises and case studies are used to develop the skills and techniques a successful supervisor needs in their everyday working environment.

## Course Objectives

  • To clearly define the role of a supervisor
  • To set out clear guidelines for effective supervisory management
  • To enable participants to effectively supervise their staff by understanding key principles of leadership and motivation
  • To understand the principles of 'effective communication' and how to use communication skills to make sure things get done properly, and on time
  • To enable delegates to understand the value of delegation and prioritizing, so they are more effective and efficient in their work
  • To examine the principles of management, effective planning and self-organization
  • To give delegates greater self-awareness to enable them to improve their relationship with both those who manage them, and with their subordinates

Course Outline

Defining Supervisory Management

  • The Roles & Responsibilities Of A Supervisor
  • The Difficulties Experienced By A Supervisor
  • The Key Competencies Needed By Supervisors


  • Definition Of Leadership & The Qualities Required To Lead People
  • Different Leadership Roles
  • Your Preferred Personal Leadership Style - An Assessment
  • Leadership Styles - Which Is Appropriate?


  • How People Are Motivated
  • The Role Of The Supervisor In Motivating Others
  • Guidelines On Motivating People

Planning & Goal Setting

  • Steps To Effective Planning
  • Guidelines For Setting SMART(ER) Objectives

Time Management

  • Identifying Time Wasters
  • Being An Effective Time Manager
  • Choosing The Right Time To Do The Right Work
  • Using The 'Prime Time' Principle

Effective Delegation

  • The Advantages & Disadvantages Of Delegation
  • Reasons Why Supervisors May Not Delegate
  • When To Delegate
  • To Whom To Delegate
  • How To Delegate
  • Using Delegation To Develop Your Team


  • Why Do We Communicate?
  • Barriers To Communication
  • Communicating Effectively
  • Body Language - The Impact Of Non-Verbal Communication
  • Being An Active Listener

Using Effective Questions - How To Ask Questions That Get The Answers You Really Need

Corporate Communication

Behavioral Styles

  • Understanding Different Behavioral Styles
  • Taking The Right Attitude
  • The Benefits Of Being Assertive
  • Key Steps To Being Assertive

Reviewing Performance

  • Constructive Feedback
  • Feedback Principles
  • Performance Appraisals
  • Taking It Forward

Course Methodology

A variety of methodologies will be used during the course that includes:

  • (30%) Based on Case Studies
  • (30%) Techniques
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation

Who should attend

Those new to supervisory positions or those who have received no formal training in Supervisory Management Skills

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