People Management Skills for New Supervisors & Team Leaders
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By using real life examples, new leaders can return to work feeling motivated and confident that they can make a positive impact in their new role.
If you are new to people management this course is the ideal way to gain the skills you require quickly. By completing pre-course work we link course material to your real life work experiences. As a new leader you will return to work feeling motivated and confident that you can make a positive impact in your new role. You will also leave with a personal post-course action plan to implement.
By the end of this course you will be able to:
- Develop the key people management skills to ensure success in your supervisory role.
- Enhance the effectiveness/performance of your team and the achievement of objectives and results.
- Set and reach both personal and team objectives using delegation and time management skills.
- Understand how to overcome barriers to communication.
- Motivate, manage and lead your team and individuals to meet objectives and deliver results.
- Help staff solve problems which lead to under-performance.
- Handle difficult situations and people using empathy and constructive feedback.
- Effectively supervise individuals you used to work alongside.
- Practice the skills of assertiveness and active listening.
- Deal more effectively and confidently with difficult behaviors and situations.
Defining Your Role and Responsibilities
- What is required of you? Role and responsibilities
- Meet new challenges and changes with confidence
- Meet the demands of your manager and team
- Work with your manager to achieve your goals
- Establish your personal leadership style People Management, Team Development and Delegation
- Set personal and team objectives
- Build a positive and successful team
- Recognize strengths and develop individuals' potential
- The process of delegation and its benefits
- Overcome the barriers to effective delegation
Motivating the Team
- Maximize and maintain input and motivation - build the desire for results
- Provide recognition and feedback
- Motivate to achieve maximum performance
- Link individual effort to team and organizational goals
- Overcome barriers - ensure your communications get results
- Assess and listen to your team’s needs
- Communicate more assertively in team meetings
- Define feedback and how to give constructive feedback
Overcome People Problems and Difficult Situations
- Deal with difficult people and situations - working towards positive conclusions
- Supervise people you used to work alongside
- Understand the decision-making process
- A six-step technique to problem solving
Improve Team Performance
- Prioritize and plan for yourself and others
- Respond to poor performance
- Develop effective strategies for yourself and your team
- Prepare and develop a personal action plan to support your return to the workplace
A variety of methodologies will be used during the course that includes:
- (30%) Based on Case Studies
- (30%) Techniques
- (30%) Role Play
- (10%) Concepts
- Pre-test and Post-test
- Variety of Learning Methods
- Case Studies and Self Questionaires
- Group Work
Who should attend
Supervisors, team and section leaders who are new to their role or who have had no previous training in the basics of people management.