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ICTD International Centre for Training and Development

People Management Skills for New Supervisors & Team Leaders

Dec 15—26, 2019
10 days
Dubai, United Arab Emirates
USD 5800
USD 580 per day

How it works

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Description

By using real life examples, new leaders can return to work feeling motivated and confident that they can make a positive impact in their new role.

If you are new to people management this course is the ideal way to gain the skills you require quickly. By completing pre-course work we link course material to your real life work experiences. As a new leader you will return to work feeling motivated and confident that you can make a positive impact in your new role. You will also leave with a personal post-course action plan to implement.

Course Objectives

By the end of this course you will be able to:

  • Develop the key people management skills to ensure success in your supervisory role.
  • Enhance the effectiveness/performance of your team and the achievement of objectives and results.
  • Set and reach both personal and team objectives using delegation and time management skills.
  • Understand how to overcome barriers to communication.
  • Motivate, manage and lead your team and individuals to meet objectives and deliver results.
  • Help staff solve problems which lead to under-performance.
  • Handle difficult situations and people using empathy and constructive feedback.
  • Effectively supervise individuals you used to work alongside.
  • Practice the skills of assertiveness and active listening.
  • Deal more effectively and confidently with difficult behaviors and situations.

Course Outline

Defining Your Role and Responsibilities

  • What is required of you? Role and responsibilities
  • Meet new challenges and changes with confidence
  • Meet the demands of your manager and team
  • Work with your manager to achieve your goals
  • Establish your personal leadership style People Management, Team Development and Delegation
  • Set personal and team objectives
  • Build a positive and successful team
  • Recognize strengths and develop individuals' potential
  • The process of delegation and its benefits
  • Overcome the barriers to effective delegation

Motivating the Team

  • Maximize and maintain input and motivation - build the desire for results
  • Provide recognition and feedback
  • Motivate to achieve maximum performance
  • Link individual effort to team and organizational goals

Effective Communication

  • Overcome barriers - ensure your communications get results
  • Assess and listen to your team’s needs
  • Communicate more assertively in team meetings
  • Define feedback and how to give constructive feedback

Overcome People Problems and Difficult Situations

  • Deal with difficult people and situations - working towards positive conclusions
  • Supervise people you used to work alongside
  • Understand the decision-making process
  • A six-step technique to problem solving

Improve Team Performance

  • Prioritize and plan for yourself and others
  • Respond to poor performance
  • Develop effective strategies for yourself and your team

Personal Development

  • Prepare and develop a personal action plan to support your return to the workplace

Course Methodology

A variety of methodologies will be used during the course that includes:

  • (30%) Based on Case Studies
  • (30%) Techniques
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation

Who should attend

Supervisors, team and section leaders who are new to their role or who have had no previous training in the basics of people management.

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Detailed Description
Detailed Description

Next dates

Dec 15—26, 2019
10 days
Dubai, United Arab Emirates
USD 5800
USD 580 per day

How it works

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