American Management Association

Making the Transition From Staff Member to Supervisor

Available dates

Dec 16—17, 2019
2 days
San Diego, California, United States
USD 2195
USD 1097 per day
Dec 18—19, 2019
2 days
Chicago, Illinois, United States
USD 2195
USD 1097 per day
Jan 9—10, 2020
2 days
San Francisco, California, United States
USD 2195
USD 1097 per day
+23 more options


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About the course

Make the move from employee to supervisor a seamless transition with this comprehensive supervisor training curriculum

New supervisors will feel empowered to hit the ground running with the skills learned in this seminar. Be ready to take on any task, bring their best self to the job, while adopting new habits that will quickly get them up to speed.

In this high-impact, 2-day seminar, the AMA faculty will help students avoid common pitfalls new supervisors encounter and also learn the secrets of managing people. Students also receive all the essentials skills, from motivating direct reports and coaching to conflict resolution and legal compliance. With hands-on practice, students will gain skills they can begin using right away. Plus a game plan that helps them start experiencing the benefits of their new role sooner.

How You Will Benefit

  • Create a new game plan for growth
  • Let go of your former role and establish your credibility
  • Develop legal awareness to act and behave in compliance with workplace laws
  • Adjust your behavioral style to give yourself a more winning edge
  • Discover the secrets to inspiring and motivating your direct reports
  • Use the instant feedback model to build a successful coaching relationship
  • Control your emotions and think strategically when dealing with conflicts
  • Be definite and decisive in managing and protecting your time

What You Will Cover

Setting Yourself up for Success

  • Understanding your new role as a supervisor
  • Making a change or letting go: Working with the three phases of change
  • Recognizing common challenges and pitfalls to avoid
  • Meeting the expectations of key stakeholders, including your boss, direct reports, senior management, and former peers
  • Conducting a gap analysis to determine how to meet critical expectations

Developing Legal Awareness

  • Understanding basic equal employment opportunity (EEO) laws
  • Gaining legal awareness in all aspects of the performance cycle

Leveraging Your Personal Style

  • Understanding your own personal style and the styles of others through an assessment
  • Focusing on clues that can help pinpoint an individual’s personal style
  • Flexing your personal style to build more effective relationships

Motivating Others

  • Conducting an employee motivation analysis
  • Creating a motivating work environment based on each employee’s personal style

Managing Employee Performance

  • Setting SMART goals for yourself and others
  • Using a five-step model to train your employees
  • Giving and receiving supportive and corrective feedback

Delegating Work to Your Team

  • Creating a plan for delegation and using this process to assign key tasks
  • Overcoming your fears of turning over responsibility and authority

Handling Conflict with Ease

  • Knowing your conflict-handling styles
  • Developing the right conflict approach for each individual and situation

Managing Your Time

  • Applying the time priority model to workplace tasks
  • Managing and protecting your time to get more of the right things done

Special Feature

This Seminar Features Blended Learning

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses, and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.


LESSON ONE (The Foundation)

Giving Feedback

  • Recognize What You Have to Let Go of, What You Have to Learn, and Develop Strategies for Doing So
  • Describe Three Phases of the Change Process
  • Identify the Greatest Challenges for New Supervisors, and the Pitfalls to Avoid
  • Determine What Your Boss, Employees, Peers, and Senior Management Expect from You in Your New Role

Setting Goals for Yourself

  • Set SMART Goals for Yourself and Others
  • Delegate Tasks with a Focus on Quality Standards
  • Assess What Tasks You Can Delegate and How

LESSON TWO (Personal Insights)

Defining Your Personal Behavioral Style

  • Identify Your Own Behavioral Style Preferences
  • Demonstrate the Best Way to Communicate with Bosses, Employees, or Peers Whose Style Preferences Differ from Yours
  • Build Better Working Relationships with Others By Identifying and Adjusting to Their Personal Behavioral Styles

Managing Your Time

  • Distinguish Urgent from Important
  • Use a Prioritizing Tool to Clarify Your Priorities
  • Practice Specific “Quick Hits” for Managing Time Effectively
  • Demonstrate Techniques for Protecting Your Time from Infringement By Others
  • LESSON THREE (Guiding Performance)

Motivating Others

  • Explain What Motivates Others
  • Create a Motivating Environment

Understanding Adult Learning Styles

  • Describe Your Obligation to Train Your Employees
  • Meet the Needs of Visual, Auditory, and Kinesthetic Learning Styles
  • Demonstrate a Five-Step On-the-Job Training Model
  • LESSON FOUR (Continuous Growth)

Giving and Receiving Feedback

  • Describe the Criteria for Giving Effective Feedback
  • Deliver Both Supportive and Corrective Feedback Using the Instant Feedback Method
  • Demonstrate How to Receive Feedback Effectively

Developing Legal Awareness

  • Identify the Basic Laws Governing All Aspects of the Performance Cycle
  • Discuss Your Obligation Under These Laws
  • Demonstrate Your Legal Awareness By Participating in an Activity

Who should attend

Newly-promoted supervisors with less than one year of experience in this position; process and production supervisors who want to enhance their effectiveness through supervisor training.

Course reviews

Seminar #2243 Making the Transition from Staff Member to Supervisor

Downloadable files