Best executive courses in United Arab Emirates

ICTD International Centre for Training and Development

Customer Service Managing Relationships

A clear focus on improving your company's business performance through better customer retention You will be able to identify clear areas of improvement for your customer care team A 'customer-centric' approach that will enable you to fulfil your customers' individual needs You will have...

ICTD International Centre for Training and Development

Creating a Service Culture: Strategies and Tactics for Creating an Environment of Excellence

A company’s most vital asset is its customers. Without them, we could not exist in business. When you satisfy our customers, they not only help your organization grow by continuing to do business with you, but they are more likely to recommend you to friends and associates. Organizations which...

ICTD International Centre for Training and Development

Customer Focus in Business Markets

This course provides a progressive approach to business marketing and business market management, which is the process of understanding, creating and delivering value to targeted business markets and customers. Business markets are composed of firms, institutions or governments. The course...

ICTD International Centre for Training and Development

Writing for Results

Results-focused business writing is a core skill for success in the workplace. With the advent of e-mail as one of the primary communication tools, writing effectively has become even more critical. This comprehensive seminar covers the basics of written communication (style, grammar,...

ICTD International Centre for Training and Development

Advanced Customer Satisfaction Measurement

Customer surveys are an invaluable tool for understanding the customer's perception of your service delivery. Findings from a survey program provide critical information about your support center's performance -- information that can serve as a basis for continuous improvement projects and...