Best executive courses in Operations in United Arab Emirates

ICTD International Centre for Training and Development

Financial Analysis, Modelling and Forecasting (Using Excel)

It provides the skills to build world class standards into your planning, budgeting, performance measurement and reporting system. This course will discuss new techniques, explain how they complement the traditional financial planning tools, and introduce new concepts for measuring and reporting...

ICTD International Centre for Training and Development

Advanced Enterprise Risk Management

On this course risks are scored based on business materiality with each risk being evaluated and compared by it’s financial, legal, reputational, and regulatory impact, and classfied by the e­ffect they could have on the business. New understandings of risk emerge, and efficient controls can be...

ICTD International Centre for Training and Development

Budget Preparation & Cost Control

Competitive organizational strategies and plans are usually based on cost effectiveness and even under buoyant markets are the key to continued success. Profit can be halved by waste of scarce resources and requires continual review to ensure that all in house and departmental costs are...

ICTD International Centre for Training and Development

Financial Budgeting Cost Accounting and Cost Analysis for Decision Making

All business decision-making involves analyzing situations containing varying degrees of risk, and the available data may be erroneous containing ambiguities and errors. It is important to understand how costs behave so that realistic plans can be produced and appropriate financial resources made...

ICTD International Centre for Training and Development

Writing a Financial Report

Our Writing a Financial Report program is designed to provide you with financial reporting and business skills that are applicable in a professional environment. Most financial reports are prepared quarterly and annually, although some businesses do them every month. Depending on the type of...

ICTD International Centre for Training and Development

The Complete Course on Budgeting: Planning, Forecasting, What –If Analysis & Reporting

What most programs fail to do is link the various segments of the planning and implementation process of business. This program is different. You start with strategic planning to determine what direction the firm should take. Then you will develop a workable forecast based on your assumptions;...

ICTD International Centre for Training and Development

Methods of Assessing Performance and Measuring Efficiency of Sales Team

Performance measures are recognized as an important element of all Total Quality Management programs. Managers and supervisors directing the efforts of an organization or a group have aresponsibility to know how, when, and where to institute a wide range of changes. These changes cannot be...

ICTD International Centre for Training and Development

Establishing and Managing a Contact Centre and Help Desk

Establishing and managing a call centre and help desk requires a range of specialist knowledge and people skills. In this intensive 5-day program, an overview of the core areas is presented with clear guidelines given for implementation. Presentation of key theory is blended with case studies,...

ICTD International Centre for Training and Development

Customer Orientation & Communication Skills

We make your employees aware of how to think and act with a customer focus – taking a practical approach using examples from your day-to-day business. This improves communication skills and teaches participants how to behave correctly. The Customer Orientation course is aimed at service...

ICTD International Centre for Training and Development

Managing Customer Service

This training course in Customer Service is designed to cover the full range of activities involved in the management of client relationships, by providing delegates with a thorough understanding of the effects of poor customer service, as well as with awareness of the link between good customer...