Best executive courses in Operations in Malaysia

ICTD International Centre for Training and Development

Service Level Agreements and IT Contracts

A formal SLA between the user and the provider of the computing service is one of the keystones of today’s IT and telecommunications management. SLAs are as appropriate to in-house computing, communications, development and support activities as they are to commercial or facilities management...

ICTD International Centre for Training and Development

Warehouse Manager Roles

The course participants will learn the fundamentals roles of any successful warehouse manager. They will gain an understanding of how warehouse operations are managed efficiently. They will also gain sufficient knowledge to allow them to develop solutions to problems in their own working...

ICTD International Centre for Training and Development

Advanced Stores Management

This course offers a general introduction to the roles expected by anyone in a storekeeping position. The different stores operations are explained in detail to better appreciate the position of a storekeeper in the company operations. This course focuses more on actual case studies and how to...

ICTD International Centre for Training and Development

Managing Costs in Warehousing

Warehousing and physical distributions are changing dramatically! New approaches and methods offer opportunities to cut costs substantially while improving overall operations. More and more organizations are now focusing on the impact of the warehouse's bottom line and recognizing that their...

ICTD International Centre for Training and Development

Project Management Leadership Skills

Countless numbers of projects undertaken by organizations in the private and public sectors significantly overrun the project schedule and budget, and as a consequence fail to achieve the organization’s financial and strategic objectives, often with sizable increases in costs and with substantial...

ICTD International Centre for Training and Development

Project Planning and Scheduling

This course will provide participants with a thorough background in the concepts of Planning and Scheduling Engineering and Construction projects. The course addresses how to identify, monitor, and balance information crucial for the successful management of projects. It will discuss the...

ICTD International Centre for Training and Development

Managing Multiple Projects

Organizations that are project driven are faced with the challenge of effective management of inter-dependent, varied priority, varied value, multi-players, shared-resources, short and long term, multiple-accountability, shared-authority, variable risk level and dynamic projects. Therefore, it is...

ICTD International Centre for Training and Development

HR Best Practice for HR / Personnel Assistant

It is vitally important for HR to keep pace with the demands of dynamic business environments and legal frameworks. Unfortunately many HR functions have evolved without being fully aware of these demands, and are either totally reactive or are driven by their specialist outlook, not taking the...

ICTD International Centre for Training and Development

Managing Customer Service

This training course in Customer Service is designed to cover the full range of activities involved in the management of client relationships, by providing delegates with a thorough understanding of the effects of poor customer service, as well as with awareness of the link between good customer...

ICTD International Centre for Training and Development

Managing Service Level Agreement

Service Level Agreements (SLAs) are designed to allow contractors to propose and implement innovative ways to achieve contract objectives and provide companies with effective tools to objectively assess and enforce contractor performance. The proper use of performance standards, acceptable...