Best executive courses in Kuala Lumpur (Malaysia)

ICTD International Centre for Training and Development

Professional Sales & Service Empowerment

Selling’ is a very common business buzzword for getting / securing customers. Selling has moved beyond ‘here’s the product, please pay up’ to a more consultative approach. Everyone claims they know how to sell, but do they? It takes more than just years of hands-on sales experience; it takes...

ICTD International Centre for Training and Development

Maximizing Customer Satisfaction in a Technical Environment

Individuals who work in technical environments are now expected to also be customer service professionals. This course will demonstrate that great customer service can not only improve the level of support you provide for your internal and external customers but also improve your own working...

ICTD International Centre for Training and Development

Assessment and Rehabilitation of Concrete Structure

This course will provide tools to assess the serviceability and the life span of concrete structures, to evaluate the actual capacity of the structure versus life span and life cost, and define the best strategy for assessment and rehabilitation of concrete structures as well as the maintenance...

ICTD International Centre for Training and Development

Managing Service Level Agreement

Service Level Agreements (SLAs) are designed to allow contractors to propose and implement innovative ways to achieve contract objectives and provide companies with effective tools to objectively assess and enforce contractor performance. The proper use of performance standards, acceptable...

ICTD International Centre for Training and Development

Continuous Improvement Through Creativity

This course will provide professionals with the concepts, competencies, and tools they need to Creativity on a continuous basis. Executives and other business leaders must be constantly on the lookout for new ways of doing business, improving processes, Creativity products and services, and...

ICTD International Centre for Training and Development

Strategic Thinking & Visionary Leadership

The inspirational program will help delegates develop action plans to improve their leadership effectiveness, empower their team to achieve excellent results and create the culture of responsibility ownership. Delegates will identify their own leadership vision to help them impact on their...

ICTD International Centre for Training and Development

Powerful Business Presentations & Public Speaking

Public Speaking can be daunting. However, controlling nerves, competent use of gestures/facial expressions/pauses, scripting a winning speech, apt application of audio-visual aids, PowerPoint presentation excellence, audience management, confidence and a host of other presentation skills can...

ICTD International Centre for Training and Development

Communication Skills and Positive Engagement With Others

Course Objectives To set clear guidelines for effective communication To consider the role of good interpersonal skills in the multi-cultural workplace of the Gulf To understand different behavioral styles and learn to modify your behavior to achieve best results To understand...

Oxford Management Centre

Advanced Mediation Skills – Mediation as a Tool for Alternative Dispute Resolution

This highly interactive training seminar explores advanced innovative skills and strategies for single and multiparty mediations. The seminar links the latest theoretical principles and international best practice in the field of mediation. Delegates will leave this seminar with an understanding...

ICTD International Centre for Training and Development

Modern Leadership & Management Skills: Excellence, Quality, Innovation, Performance, Team Buikding, Behavioural Skills, Vision, Emotional & Time Management