Who should attend
This course is for those people who want to understand how to communicate more effectively with their customers, their staff, their colleagues, and their bosses.
About the course
## Course Objectives
To set clear guidelines for effective communication
To consider the role of good interpersonal skills in the multi-cultural workplace of the Gulf
To understand different behavioral styles and learn to modify your behavior to achieve best results
To understand how to give and receive constructive feedback as a way to build better relationships
To demonstrate assertive behavior
To make use of all of the above skills to ensure effective teamwork
To create individual action plans for ongoing personal development
## Course Outline
What Is Effective Communication?
Factors Affecting Communication How Messages Flow Barriers To Communication & How To Overcome Them
The Dynamics Of Face-To-Face Communication Body Language - 'The Hidden Communicator' Tone Of Voice The Power Of Language In Communication
Ensuring Two-Way Communication Developing Listening Skills Asking The Right Questions Transmitting Your Message Accurately
Understanding Different Perspectives & Viewpoints
The Effectiveness Of Written Communication
Building The Best Relationships By Making Use Of Powerful Communication Techniques The Johari Window
Know Your Self
Know How To Build Relationships With Others
Use Feedback Techniques To Develop Better Relationships
Communication Styles & The Use Of Them The Differences Between Aggressive, Assertive, & Passive Behavior Assertiveness Techniques
Behavior Style Analysis - Amiable, Expressive, Analyst, Driver Knowing Your Style Understanding Others' Styles Adapting Styles To Interact Better With Others
Teamwork Being A Team Player - The Impact Of Your Interpersonal Relationships The Stages Of Group Development Communicating For Effective Teamwork
Videos and materials
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.