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Oxford Management Centre

Advanced Mediation Skills – Mediation as a Tool for Alternative Dispute Resolution

Available dates

Nov 18—22, 2019
5 days
Kuala Lumpur, Malaysia
USD 5950
USD 1190 per day


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About the course

This highly interactive training seminar explores advanced innovative skills and strategies for single and multiparty mediations. The seminar links the latest theoretical principles and international best practice in the field of mediation. Delegates will leave this seminar with an understanding of advanced processes and techniques to enable them in their business environments.

This seminar will highlight:

  • The importance of your own perceptions and cognitive biases when mediating conflict
  • Your effectiveness in mediation by understanding key skills, tools and strategies and how to apply them in practice
  • How conflict management coaching can be employed as part of the pre and post mediation processes
  • Methods for mediating complex and multiparty mediations
  • The latest international best practices in mediation


At the end of this seminar, you will learn to:

  • Understand the various advanced techniques available to mediate conflict
  • Gain a deeper insight to practical conflict analysis tools
  • Expand your range of advanced mediation skills, tools and strategies
  • Effectively identify and analyze existing and potential conflicts in your organisation
  • Develop a range of highly effective conflict resolution tools and strategies that can be used complex multiparty mediations


This is a highly interactive seminar, using a mix of formal audio and visual presentations, case studies, experiential role-play exercises, self-assessments and group discussions. This experiential training methodology allows delegates to significantly improve their conflict management skills and to have all their questions answered by the highly experienced practitioner who leads the seminar.


  • Increase internal organisation capacity to deal with difficult conversations more cost effectively
  • Increased knowledge and confidence to analyse and mediate conflict in a constructive and beneficial manner
  • Improved ability to mediate difficult situations effectively both internally within the organisation and externally with third parties
  • Enhance the ability to mediate outcomes that meet or exceed organizational goals
  • Improved management and leadership skills through an understanding of the value of practical and effective advanced mediation techniques
  • Better understanding of what constitutes good mediation outcomes through the meeting of core organisational interests


By the end of this seminar delegates will:

  • Have significantly enhanced their advanced mediation skills
  • Develop a deeper awareness of their role in the mediation process
  • Have developed analytic and strategic mediation tools
  • Have developed a range of mediation strategies for complex, multiparty scenarios
  • Gained a greater understanding of the importance of non-verbal communication and cross-cultural mediation pratices
  • Have enhanced vital leadership, management and personal skills that will impact on their performance across all aspects of their professional lives

Course Outline

Day1 - Approaches to Mediation & Managing Conflict

  • The importance of perception and cognitive bias
  • The neuroscience of conflict
  • Stages and causes of conflict
  • The conflict triangle
  • Mediation and the alternative dispute resolution spectrum
  • The mediation process and principles
  • Personal conflict style assessment
  • Practical mediation techniques

Day 2 - Effective Mediation Skills and Techniques

  • Conflict analysis tools
  • Emotional intelligence and its role in mediation
  • Building trust, rapport and cooperation
  • Non-verbal communication
  • Informal and shuttle mediation
  • Selecting a strategy to guide mediation
  • Designing a mediation plan and preparation checklist
  • Practical mediation exercise

Day 3 - Productive Mediation Practice

  • Co-mediation skills
  • Creating conditions for dialogue
  • Setting an agenda and defining issues
  • Managing joint meetings
  • Confidentiality agreements
  • Managing the mediation process
  • Generating and assessing options for settlement
  • Practical mediation exercise

Day 4 - Team Multiparty Mediation & Conflict Coaching

  • Strategies for multiparty mediations
  • Dealing with challenging situations and strong emotions
  • Strategies for reaching closure and moving beyond deadlock
  • Achieving formal agreement or settlement
  • Practical multiparty mediation exercise
  • Conflict management coaching and its benefits
  • Conflict coaching skills
  • Pre and post mediation coaching

Day 5 - Cross-cultural mediation

  • Culture and its importance to mediators
  • Variations in cultural values
  • The importance of ‘face’ in mediation
  • International communication patterns
  • Advice for cross cultural mediators
  • Code of ethics and standards of practice
  • Individual action plans
  • Summary session and questions

Who should attend

This seminar is suitable to a wide range of professionals but will greatly benefit:

  • All professionals
  • Managers and team leaders
  • Workplace mediators
  • Anyone who wishes to enhance their conflict resolutions skill set and to become a more effective mediator

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