Professional Sales & Service Empowerment

ICTD International Centre for Training and Development

ICTD International Centre for Training and Development

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Who should attend

All those who are directly or indirectly involved in sales & those in the service lines.

About the course

Selling’ is a very common business buzzword for getting / securing customers. Selling has moved beyond ‘here’s the product, please pay up’ to a more consultative approach. Everyone claims they know how to sell, but do they? It takes more than just years of hands-on sales experience; it takes refined and proven skills and more practice..... But then again, a sale without service excellence is like of beauty without brain. Sales & Service must go hand-in-hand. It is the two sides of a coin in business.

Selling is an Art and Service is an extension beyond just a smiling face. It requires a demonstration of professionalism and quality that need to be reviewed and refined from time to time. This program is intended to sharpen your sales / service people and provide the solid foundation that paves the way towards establishing an ever increasing sales momentum.

## Course Objectives

By the end of the program, participants will be able to:

  • To improve the art of selling and to enhance customer service to complement the drive for more sales, thus establishing the possibility of continuously securing more and more sales.
  • Participants will have to develop a specific ‘sales plan’ for action. Their plans will be brainstormed thoroughly (evaluated – remedied – verified) before execution!

## Course Outline

  • Professional Image Management
  • Your Attitude as a Sales Professional
  • Developing Confidence in Selling
  • The Golden Rules of Selling
  • Leader-shift into the Professional Sales Paradigm
  • Networking & Qualifying Prospects
  • Time Management & Goal Setting
  • Making & Securing Appointments
  • Greeting Skills & Techniques
  • Rapport Building, reducing relationship tension & developing friendships
  • Discover Needs - probing with designed questions
  • Sell Solutions - stressing benefits & advantages
  • Tackling Questions & Handling Objections
  • Sell the Sale - applying a myriad of closing techniques to secure the sale
  • Preventing Rescissions - keep the sale!
  • Understand How Customers are Lost & Designing Ways to Retain Them
  • Serving the Different Customer Personalities
  • Interpersonal & Communication Skills Can Make the Difference
  • Linguistic Skills: Empower yourself to speak better
  • Listening Attitude & your Listening Skills
  • The VIN Principle of Serving Customers
  • The 10 Dimensions of Service Quality
  • How to Better S.E.R.V.E the Customers
  • Telephonic Excellence
  • Common Sense Techniques in Serving & Making the Customer Happy!
  • Review the Winning Balance between Selling & Serving

Videos and materials

Professional Sales & Service Empowerment at ICTD International Centre for Training and Development

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Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.