Judi Brownell

Professor at School of Hotel Administration


  • School of Hotel Administration
  • eCornell




School of Hotel Administration

Judi Brownell is a professor at the School of Hotel Administration. She teaches courses in organizational behavior and management communication. Brownell has international teaching experience and her on-line eCornell executive courses are taken worldwide. Brownell''s research projects include studies on managerial listening behavior and the competencies required for global hospitality leaders. She has created tools to assess employee-organization fit and the communication of service values. Her current research focuses on listening as it relates to communicating and maintaining service quality standards in the international cruise industry. Brownell has authored several textbooks, published over 80 articles, and serves on several editorial boards. She is also past president of the International Listening Association and has received awards for her research in this field. Brownell has conducted training and consulting for a wide range of hospitality organizations. Among her projects, she has designed assessment centers for hospitality leadership development. A seasoned administrator, Brownell has served as the school''s associate dean for academic affairs, dean of students, and director for graduate studies. She has also been academic area director for both the organization behavior and management communication disciplines.

Selected Publications

  • Brownell, Judi. "Listening: Attitudes, Principles & Skills". Taylor & Francis, Routledge Publishers. 6th ed. (2018): 450 pp
  • Brownell, Judi. "Ethics from the Bottom Up" Cornell Hospitality Report. Cornell University. 17.10 (2017): 3-13
  • Brownell, Judi. "Leadership in the Service of Hospitality" Cornell Hospitality Quarterly, Ed. Linda Canina. 51.3 (2010): pp. 363 - 378
  • Brownell, Judi. "Women in Hospitality as Travelers and Leaders" A handbook of hospitality studies: Perspectives & cases, Ed. Conrad Lashley. Taylor and Francis, Routledge series. 3 (2016): pp. 194-207; 6,000 words
  • Berger, F.; Brownell, Judi. "Organizational Behavior in the Hospitality Industry". Prentice-Hall. (2009)
  • Brownell, Judi. "Leading on Land and Sea: Competencies and Context" International Journal of Hospitality Management. 27.2 (2008): 137-150
  • Brownell, Judi. "Meeting the competency needs of global leaders: A partnership approach" Human Resource Management. 45.3 (2006): 309-336
  • Jameson, Daphne; Brownell, Judi. "Going Green: How Organizations Use Narrative to Build Commitment to Environmental Values" Discourse Perspectives on Organizational Communication, Ed. Robyn Walker, Ed. Jolanta Aritz. Fairleigh Dickinson University Press. (2012)
  • Brownell, Judi. "Listening Leaders: The skills of listening-centered communication" Listening and human communication in the 21st century, Ed. Andrew Wolvin. Wiley/Blackwell Publishers. (2010): 28 pages chapter, 352 pages text
  • Brownell, Judi. "Leadership Communication in a Changing World". Rowland & Littlefield. (forthcoming).

Awards and Honors

  • Research Award in Listening (2001) International Listening Association
  • Listening Hall of Fame (2004) International Listening Association
  • President''s Award (2004) International Listening Association

Academic Degrees

  • PhD Syracuse University, 1978
  • MS State University of New York College at Cortland, 1973
  • BS Ithaca College, 1971

Courses Taught

Read about executive education

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