Comprehensive course analysis
Who should attend
- New managers
- Professionals looking to move into a management role
About the course
Today’s organizational leaders are one part manager, one part HR professional. This certificate program will teach professionals new to a leadership role how to elevate into a true leader instead of simply a manager. Find out what your leadership style is and how to develop the interpersonal skills needed to take charge. Knowing that will allow you to not only staff your team effectively, but manage it to its fullest potential as well, building a high-performance group.
These seven courses, developed by faculty at Cornell University, will equip you to manage your time, make clear, decisive decisions for the betterment of your organization, and communicate those decisions to upper management.
Becoming a Powerful Leader
In this course you will define and differentiate between leadership and management, develop a strategy for overcoming new leadership challenges, and evaluate motivational techniques and determine when to use them. You will also identify the skills needed to develop relationships crucial to your career development as a leader, based on the research and expertise of Professor Kate Walsh, Ph.D. of Cornell University’s School of Hotel Administration.
Using tools provided in this course, you will explore what motivates others, assess leadership styles, and examine communication with your leadership team. With the completion of an action plan at the end of the course, you will be ready to apply what you learn to your own organization.
Building High-Performing Teams
In this course, you will create a strategy to turn a work group into a high-functioning team by evaluating challenges and applying techniques to generate positive team outcomes. Based on the research and expertise of Professor Kate Walsh, PhD, of Cornell University’s School of Hotel Administration, you will learn how to enable a team to take ownership of its own success and shift leadership roles as the team assumes greater responsibility.
Using tools provided in this course, you will explore best practices in leading teams, assess case studies, and examine functional conflict. With the completion of an action plan at the end of the course, you will be ready to apply what you learn to your own organization.
Interpersonal Communication Skills
Interpersonal communication is built on the bedrock of confidence, presence, social and emotional intelligence, and being open with others and yourself. This course will cover all of these dimensions, including how they play into your management style and your workplace actions like holding difficult conversations.
Professor Pam Stepp, Ph.D., of Cornell University’s ILR School will guide you as you discover how interpersonal communication will impact your team. In the course project you will assess yourself and others on the aforementioned key dimensions. You will reflect on your past performance, analyze your strengths and weaknesses, and determine an actionable plan for future performance.
Managing Team Performance
Most managers only think about performance once a year when they have to conduct annual appraisals for their direct reports, or when things are going poorly. This course equips managers to move beyond this approach and develop an ongoing and proactive developmental process that helps their employees to perform best in their jobs. When your people are performing well, you’re performing well and your organization can succeed.
Managing Time and Priorities
Every day is filled with new tasks, new challenges, and new distractions. Every so often you need to take a step back to audit how you are using your time and what your priorities should be. Doing so will allow you to effectively manage not only your own time and priorities, but the time and priorities of your direct reports as well.
In this course, Professors Diane Burton and Allison Elias will help you determine the needed frequency of audits, as well as how to create and conduct evaluations of yourself, your teams, and the organization. They will help you examine priorities and tasks on seven critical levels. In the course project, you will examine your work situation, and work-life balance, all with the goal and tools to become more efficient and effective.
Project Management Institute (PMI®) Continuing Certification: Participants who successfully complete this course will receive 6 Professional Development Units (PDUs) from PMI®. Please contact PMI ® for details about professional project management certification or recertification.
Effective Hiring and Interviewing
Instead of HR professionals, front-line managers are now being asked to assess their personnel needs in the workplace and make hiring —or firing—choices that fit those needs. Many managers have not been trained on how to decide among candidates to make the best choices to fit their team. These choices are not just about creating test questions or reading resumes, but also about managing the interpersonal communication that must occur between hirer and candidate.
Cornell University’s Professor Livingston’s teaching combines well-supported theoretical evidence with real-world examples and case studies to make the subject matter both understandable and easily applicable to a wide variety of managing environments. She focuses not just on the “how” of hiring and interviewing, but on the “why” so that individual managers and decision makers can be flexible and agile in changing environments and with changing needs.
Addressing Workplace Behavior Issues
Managers must foster a good workplace atmosphere and be able to deal effectively with behavior issues as they arise. Doing so improves productivity and employee engagement and helps an organization avoid costly legal liability.
Professor Alexander Colvin, Ph.D. of Cornell University’s ILR School explains how new and aspiring managers can prevent or reduce the occurrence of behavior issues. His lessons will show you how to asses issues as they arise and provide guidance and best practices on resolving behavior problems, primarily through the proven principles of progressive discipline. Professor Colvin draws on his legal and research credentials to provide guidance in dealing with harassment and bullying, planning and carrying out terminations when required, and managing requests to accommodate special employee needs and practices.
Throughout the course, you’ll remain engaged as you participate in interactive discussions and complete a five-part course project, applying the key concepts to your own situation.
Key course takeaways
- Know the difference between leadership and management and devise a strategy for overcoming new leadership challenges
- Create a strategy to create a high-functioning team
- Apply leverage points for enabling the team to take ownership for its own success and shift leadership role as the team assumes greater responsibility
- Assemble the different dimensions of interpersonal communications and apply them to difficult conversations
- Establish standards for productivity, processes, quality, conduct, and timeliness
- Set appropriate performance goals with individual employees and create an effective system of accountability
- Determine current workforce needs with an eye to future changes and skills that might be needed
- Develop a hiring plan that maximizes your likelihood of a good hire and communicate effectively with job candidates
- Create a workplace atmosphere that reduces the occurrence of behavior issues and learn how to resolve issues as they arise
What you'll earn
- Leadership Essentials Certificate from Cornell ILR School
- 56 Professional Development Hours (PDHs)
- 39 Professional Development Units (PDUs) toward PMI recertification
- 36 Professional Development Credits (PDCs) toward SHRM-CP and SHRM-SCP recertification
Allison Elias is a Senior Fellow and Lecturer in Management at the Wharton School of the University of Pennsylvania. Her research investigates historical and contemporary issues of gender and diversity in organizations, with a particular focus on the ways that social movements become translated ...
I am a faculty member in the ILR School at Cornell University. My primary appointment is in human resource studies with courtesy appointments in organizational behavior and sociology. Prior to joining the Cornell faculty in 2009, I was a faculty member at the MIT Sloan School of Management. I sta...
Dr. Kate Walsh is the Dean of the School of Hotel Administration, and is an E. M. Statler Professor. She received her Ph.D. from the Carroll School of Management at Boston College and her M.P.S. degree from the School of Hotel Administration. She holds a Bachelor of Science degree in Accounting f...
Alexander Colvin is Associate Dean for Academic Affairs, Diversity, and Faculty Development and the Martin F. Scheinman Professor of Conflict Resolution at the ILR School, Cornell University. He is an associate member of the Cornell Law Faculty. His research and teaching focuses on employment dis...
I am an assistant professor in Human Resource Studies, with teaching interests in HR and Staffing, and research interests in gender, stereotyping, and the management of work and family. Originally from Kentucky, I began my education at big state schools in the south before joining the faculty in ...
Pamela Stepp, Ph.D. is a leadership educator and an independent executive coach within the U.S. and internationally. Presently, Leadership Assessment for Managers in the Industrial and Labor Relations School at Cornell University, and, she teaches Entrepreneurial Leadership at the Gordon Institut...
Videos and materials
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