Human Resources Essentials

eCornell

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  • online
  • on demand

eCornell

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Who should attend

  • Global professionals from for-profits, NGOs, and governmental agencies
  • Line-level HR professionals
  • Anyone who performs HR functions
  • Aspiring HR professionals

About the course

Human resources is a broad topic that touches on many facets of any organization. But there are some core concepts that all HR practitioners should know. This certificate in Human Resources Essentials will discuss those concepts and give you the set of skills you need to get started. Whether you are new to HR, perform the HR function in addition to other roles, or need to have an understanding of the HR role, this certificate will give you a strong foundation to make a difference in your organization.

Developed by Cornell University professors, the six courses in this certificate will equip you with a variety of skills—from understanding how to hire the right team, learning how to communicate effectively and knowing how to handle any workplace issues that may arise—all of which will help you succeed in your role.

COURSES

  • Aligning Employee Performance with Organizational Goals

Based on the research and expertise of John Hausknecht, Ph.D., you will evaluate the possibility of working with or without a system, identify the properties and benefits of different systems, and explore different approaches to performance management. Steps to mitigate risk will be outlined, common rating and feedback errors will be examined, and support in delivering feedback will be provided using tools such as a Communication Plan. With the completion of an action plan at the end of the course, you will be ready to apply what you learn to your own organization.

  • Countering Bias in the Workplace for HR

In this course, you will learn about perceptual and psychological processes that impact the way that individuals interact with people who are demographically dissimilar from them. You will examine psychological processes that impact personnel decision making within organizations. This understanding will help HR professionals to design better practices and will help line managers to more effectively leverage the potential among employees from diverse backgrounds.

The course will also help you understand why “Diversity” is now often referred to as “Diversity & Inclusion” by explaining what inclusion is and how it differs from diversity. Why is inclusion so important, and what are its building blocks?

  • Fostering a Coaching Culture

In this course, developed by Professor Diane Burton, Ph.D. of Cornell University’s ILR School, you will learn the skills necessary to reassert your HR role as a trusted, neutral advisor to employees at all levels within your organization. Students will develop coaching skills and learn how to foster a coaching culture while managing organizational HR needs with the most effective response for each situation.

  • Interpersonal Communication Skills

Interpersonal communication is built on the bedrock of confidence, presence, social and emotional intelligence, and being open with others and yourself. This course will cover all of these dimensions, including how they play into your management style and your workplace actions like holding difficult conversations.

Professor Pam Stepp, Ph.D., of Cornell University’s ILR School will guide you as you discover how interpersonal communication will impact your team. In the course project you will assess yourself and others on the aforementioned key dimensions. You will reflect on your past performance, analyze your strengths and weaknesses, and determine an actionable plan for future performance.

  • Effective Hiring and Interviewing

Instead of HR professionals, front-line managers are now being asked to assess their personnel needs in the workplace and make hiring —or firing—choices that fit those needs. Many managers have not been trained on how to decide among candidates to make the best choices to fit their team. These choices are not just about creating test questions or reading resumes, but also about managing the interpersonal communication that must occur between hirer and candidate.

Cornell University’s Professor Livingston’s teaching combines well-supported theoretical evidence with real-world examples and case studies to make the subject matter both understandable and easily applicable to a wide variety of managing environments. She focuses not just on the “how” of hiring and interviewing, but on the “why” so that individual managers and decision makers can be flexible and agile in changing environments and with changing needs.

  • Addressing Workplace Behavior Issues

Managers must foster a good workplace atmosphere and be able to deal effectively with behavior issues as they arise. Doing so improves productivity and employee engagement and helps an organization avoid costly legal liability.

Professor Alexander Colvin, Ph.D. of Cornell University’s ILR School explains how new and aspiring managers can prevent or reduce the occurrence of behavior issues. His lessons will show you how to asses issues as they arise and provide guidance and best practices on resolving behavior problems, primarily through the proven principles of progressive discipline. Professor Colvin draws on his legal and research credentials to provide guidance in dealing with harassment and bullying, planning and carrying out terminations when required, and managing requests to accommodate special employee needs and practices.

Throughout the course, you’ll remain engaged as you participate in interactive discussions and complete a five-part course project, applying the key concepts to your own situation.

KEY COURSE TAKEAWAYS

  • Train managers to deliver effective performance feedback, rate employees accurately, and mitigate legal risk
  • Critically assess whether the organizational and HR practices in place are likely to exacerbate or reduce the negative outcomes associated with unconscious bias
  • Familiarize yourself with the employee development landscape at your organization
  • Diagnose the root causes of a situation and determine who in the organization will be the primary focus of an intervention
  • Assemble the different dimensions of interpersonal communication and apply them to difficult conversations
  • Determine current workforce needs with an eye to future changes and skills that might be needed
  • Develop a hiring plan that maximizes your likelihood of a good hire and communicate effectively with job candidates
  • Create a workplace atmosphere that reduces the occurrence of behavior issues and resolve issues as they arise

WHAT YOU'LL EARN

  • Human Resources Essentials Certificate from Cornell ILR School
  • 48 Professional Development Hours (PDHs)
  • 15 Professional Development Units (PDUs) toward PMI recertification
  • 42 Professional Development Credits (PDCs) toward SHRM-CP and SHRM-SCP recertification

Experts

Diane Burton

I am a faculty member in the ILR School at Cornell University. My primary appointment is in human resource studies with courtesy appointments in organizational behavior and sociology. Prior to joining the Cornell faculty in 2009, I was a faculty member at the MIT Sloan School of Management. I sta...

John Hausknecht

John Hausknecht is an associate professor of human resource studies at Cornell University. He earned his Ph.D. in 2003 from Penn State University with a major in industrial/organizational psychology and minor in management. He received the 2004 S. Rains Wallace Award for the best dissertation in ...

Lisa Nishii

Lisa Nishii joined the faculty of the Human Resource Studies department at the ILR School, Cornell University after receiving her Ph.D. and M.A. in Organizational Psychology from the University of Maryland, and a B.A in economics from Wellesley College. Nishii is an expert on inclusion in organi...

Alex Colvin

Alexander Colvin is Associate Dean for Academic Affairs, Diversity, and Faculty Development and the Martin F. Scheinman Professor of Conflict Resolution at the ILR School, Cornell University. He is an associate member of the Cornell Law Faculty. His research and teaching focuses on employment dis...

Beth Livingston

I am an assistant professor in Human Resource Studies, with teaching interests in HR and Staffing, and research interests in gender, stereotyping, and the management of work and family. Originally from Kentucky, I began my education at big state schools in the south before joining the faculty in ...

Pamela Stepp

Pamela Stepp, Ph.D. is a leadership educator and an independent executive coach within the U.S. and internationally. Presently, Leadership Assessment for Managers in the Industrial and Labor Relations School at Cornell University, and, she teaches Entrepreneurial Leadership at the Gordon Institut...

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