Winning With People and Managing

This course will help the delegates to understand his role as manager and leader. It will also help establish clear objectives and standards of performance for the team.

Course Objectives

• Managing your workload using effective prioritization and delegation techniques
• Maximizing your influencing skills
• Building an effective team
• Developing and leveraging the capabilities of team members

Course Outline

Module One: Understanding Your Role

• Leader or manager?
• Self-perception
• Beyond the job description: finding out what your organization requires of you
• Balancing conflicting stakeholder demands
• Understanding the nature of change
• A model for implementing change

Module Two: Personal Effectiveness, Time Management and Delegation

• Understanding yourself and your organizational environment
• Outcome orientation
• Setting personal and team objectives
• Managing performance
• Finding and using time effectively
• A model for effective delegation

Module Three: Communication, Influence & Conflict Management

• Channels of communication
• Effective listening skills
• Emotions and rapport
• Persuasion and negotiation: the keys to personal influence
• Managing conflict assertively

Module Four: Team Building, People Management and Motivation

• How high-performing teams work?
• Identifying team roles
• Teams in practice: teambuilding exercise
• Motivation and reward
• Building and sharing a vision
• Different approaches to leadership

Module Five: Enhancing Team Performance through Coaching and Development

• How people learn?
• Coaching for personal and team growth
• Feedback skills
• Development planning
• Next steps

Course Methodology

A variety of methodologies will be used during the course that includes:

• (30%) Based on Case Studies
• (30%) Techniques
• (30%) Role Play
• (10%) Concepts
• Pre-test and Post-test
• Variety of Learning Methods
• Lectures
• Case Studies and Self Questionaires
• Group Work
• Discussion
• Presentation