ICTD International Centre for Training and Development

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About the course

At any moment, an organization can encounter a crisis that jeopardizes its health, reputation and prospects. How prepared are you right now to lead your organization through such a crisis or business disruption?

There are many types of crisis that can impact organizations, and no organization is immune. Through the Risk and Crisis Management course, the focus will be on strategic, organizational, project, supply chain and business risk, and crisis management.

Course Objectives

In this course you will learn:

  • Describe government legislation, policies and initiatives aimed at improving strategic risk management
  • Analyze the organizational dynamics of strategic risk management
  • Identify ways in which the effects of crises may be mitigated
  • Evaluate processes for strategic risk management with emphasis on balanced strategic decision making.

Course Outline


  • What is a Crisis? Definitions
  • What is a Crisis? Case Study
  • Crisis Identification, Prevention and Preparedness Matrix
  • Mitigating a Crisis! Discussion & Case Study
  • Crisis Communications! Case Study
  • Principles of Crisis Communications and Introduction Message Matrix
  • Preparation to “go live” for a Crisis
  • Exercise Control : Schedule, Assessment and Gap Identification

If we fail to learn anything from the past, we fail to plan for inevitabilities that escape, or are beyond safeguards

  • The risk environment: What is risk and why manage it?
  • Risk and opportunities
  • Introduction to the development of an internationally recognized Risk Management framework for your organization/ business
  • The context of managing risk based on your organizational profile and industry / sector
  • Identifying assessing, evaluating and treating risk
  • Managing residual risk – risk leftover after safeguards
  • Communication and consultation

Minimizing the Likelihood & Consequences of Risk. Optimizing Opportunities from the Challenges of Managing Risk

  • Distinguishing risk communications from other forms
  • Principles of risk communications
  • The 21st Century risk environment that necessitates risk communication: Terrorism, Pandemics,
  • Right-to-know issues: Informing and Alerting a stakeholder
  • Macro case studies: London Bombings, SARS, Road Traffic Crisis
  • Micro case studies: One –to-one advise
  • Messaging in risk communications to empower people

Empowering People to make Informed Decisions in the Face of Hazards

  • Agreed aims
  • Agreed Agenda
  • List of participants and their normal roles and assigned roles in a crisis (or in the Emergency and Crisis Team)

Course Methodology

A variety of methodologies will be used during the course that includes:

  • (30%) Based on Case Studies
  • (30%) Techniques
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation

Who should attend

The Risk and Crisis Management course is designed for mid-senior executives and managers who oversee risk and crisis management within their organizations. It aims to help you assess both your company’s preparedness, as well as your own responsibility to manage risk.

Course reviews

Downloadable files