ICTD International Centre for Training and Development

Crisis Managements & Contingency Planning for Engineers & Team Leaders

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Description

The course covers many of the principles and techniques essential to crisis management and contingency planning. In addition to the planning and preparation, a focus will be placed on interagency coordination.

The key to successfully navigating through impending disaster lies in the art of the crisis management. This intensive course program will provide participants with practical examples and tools to use in the handling of typical crisis which afflict companies. They will study the actions of other companies when faced with a particular disaster, learning from their mistakes and from their successes.

Course Objectives

Upon successful completion of this course, the delegates will be able to:

Understand the factors which contribute to the effective and efficient handling of crisis
Deal with problems and will understand how to assess the cost-of-risk and present and future risk issues
Understand the more complex types of risk and will know how to apply a predominantly holistic and systematic approach to analyzing and managing situations where these might be identified
Understand the concepts, principles and processes involved in Contingency Planning and will have the desired knowledge to participate in preparing the contingency plans
Identify Probable Man-made Threats
Identify Probable natural Threats
Organize a Crisis Management Team (CMT)
Design a Crisis Management Center (CMC)
Determine Stockpile Needs
Outline a Crisis Management Plan (CMP)
Learn How to Script and Operate Drills
Achieve Confidence in Recovery (Business Continuity)

Course Outline

Day 1

Introduction to the course
Objectives of the Course
Crisis Definition and Criteria
Types of Crises
How Crisis affects organizations
The Need for Crisis Management Planning
Basic Aspects and Crisis Evaluation and Assessment
Threats Rating (Scope and Cost)
Disasters - Natural and Man-made
Disaster Classification and Rating - Levels (1 or 2 or 3)
Crisis versus Emergency Management
Risk Identification
Risk Assessment

Day 2

Structure and Elements of Crisis Management (Contingency Planning)
Structure of Crisis Plans
The key elements of contingency planning
Crises Management Team (CMT) - Responsibilities & Structure
Legal Relations with Various Agencies
Crisis Management Center (CMC) – Conditions and Selection
Case Studies and Exercises. Ability to implement & track contingencies Support Infrastructure for Contingency Planning
Use of a formal process
Use of planning forms
Key element review
Current mitigating action
Failure scenario & problem identification
Failure impact analysis
Problem resolution options & resource analysis
Use of reusable planning templates for multiple site situations
Use of contingency planning database or tracking facility
Communication infrastructure plan

Day 3

Infrastructure Contingency Plans
Power/energy
Telecommunications
Transportation
Water/sewage
Local, and Public Emergency services
Internal and External support services
Team Simulation Exercise & Video Material Organizational Aspects
Overview
Command and Control
Responsibilities
Communication and Mobility
Facilities - CMT Control Room
Mobilization
Action Checklists
Communications, Relations and Reporting
Communication Methods & Systems
Calling Key Personnel
Crisis Reporting
Public Relations
Dealing With Media

Day 4

Responsibilities and Action During Emergencies
Activation
Mobilization
Roles and Responsibilities
Action Checklists
Exercise - Emergency Controller
Case Studies
Team Exercise
Testing the crisis management plan /Training and Exercises
Crisis/ Emergency Management Drills
Development of Training, Exercise and Drills
Training Programmed
Team Drills:
"Sandbox" Drill & Evaluation
Exterior Drill & Evaluation
Combined "Sandbox" and Exterior Drill & Evaluation
Scripting Various Drills
Full Scale Exercises

Day 5

Auditing and Revision
Audit Benefits
Audit Procedures
Audit Checklists
Executing Audits
Follow up and Continual Improvement
Exercise
Business Continuity (Recovery)
Case Study.
Review of the course Material.
Team Exercise: How to build a Contingency Plan and Manage the Crisis.
General Group Discussion
Question/Answer Session.
Course Wrap-up
Course Summary
Course Evaluation
Distribution of Material

Course Methodology

A variety of methodologies will be used during the course that includes:

(30%) Based on Case Studies
(30%) Techniques
(30%) Role Play
(10%) Concepts
Pre-test and Post-test
Variety of Learning Methods
Lectures
Case Studies and Self Questionaires
Group Work
Discussion
Presentation

Who should attend

This course is primarily aimed at those who have responsibility for the risk management activity with their company and safety practitioners and risk managers who are interested in furthering their knowledge and expertise in risk management and risk managers who are in charge of high risk undertakings. It will also benefit executives and managers who require an insight into risk management. This course is also ideal for middle to senior managers or new employees who may, in the course of their normal duties, be called upon to take up a position in their company’s contingency planning or crisis management organization. Alternatively, the course would suit anyone within the company who wishes to understand the principles of crisis management and contingency planning as it applies to the oil and gas industry. The course will give a greater understanding of the crisis management process.