Professional Skills for Administrators & Secretaries (dubai, Online)

Oxford Management Centre

How long?

  • 5 days
  • online

What are the topics?

Oxford Management Centre

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Who should attend

This OXFORD online training course is suitable to a wide range of professionals but will especially benefit:

  • Administrators
  • Secretaries
  • Executive Assistants
  • Personal Assistants
  • Office Managers
  • Supervisors
  • Business Support staff

About the course

This practical and highly popular OXFORD Professional Skills for Administrators & Secretaries online training seminar enables new and developing office professionals to make a powerful and positive impact in the workplace. It focuses on the essential core competencies that you will need in order to project a confident and efficient persona. Underpinning this is an in-depth exploration of the behaviours and skills necessary to achieve and sustain excellence in your office environment.

This engaging, fun, and interactive Professional Skills for Administrators & Secretaries training programme will help you to become more organised, to plan and prioritise and to make effective decisions. It will help you to plan and set meaningful objectives. It will give you the tools to become an excellent communicator and to be that valuable employee who can deal calmly and effectively with difficult situations and people. It will also help you to create a harmonious and pleasant working atmosphere by teaching you how to deal with the pressure and stress of the modern office.

This online training seminar will highlight:

  • The core competencies required by an effective office professional
  • Time management, being more organised and prioritising effectively
  • Setting goals and maximising the potential to achieve and exceed them
  • Communication skills
  • Team working
  • Presenting yourself with impact

Objectives

By the end of this online training seminar you will be able to:

  • Apply the skills and attributes of a first-class office professional in your workplace
  • Present yourself more confidently
  • Communicate effectively with managers, colleagues and all organisational
  • Handle the difficulties and pressures of working in a modern office
  • Prioritise, plan and manage time more efficiently

Training Methodology

This online training course will utilize a variety of proven online learning techniques to ensure maximum understanding, comprehension, retention of the information presented. The training course is conducted online via an Advanced Virtual Learning Platform in the comfort of any location of your choice.

Organisational Impact

Delegates attending this Professional Skills for Administrators & Secretaries virtual training programme will better appreciate the knowledge, skills and competencies required to fulfill their current and future role requirements and will be in a position to help organisations achieve their business objectives through:

  • Increased employee confidence and self belief
  • Better interpersonal and communication skills
  • Implementing more effective time management
  • A more motivated and developed workforce
  • The ability to deal with pressure in the workplace

Personal Impact

This Professional Skills for Administrators & Secretaries virtual training course is designed for Administrators and Secretaries looking to enhance their impact and interpersonal skills. What they can expect to get out of the training course is the following:

  • Increased visibility and recognition from others in the workplace
  • The confidence to contribute more towards achieving workplace objectives
  • Identifying personal strengths and areas where improvements are needed
  • The skills to manage emotions and workplace stress
  • How to deal with conflict in a positive way?
  • An understanding of how to handle competing priorities in a more effective manner

Course Outline

DAY 1

  • Competencies and Time Management
  • Assessing prior Skills and Knowledge
  • Competencies Required for Excellence as an Office Professional
  • Perceptions, Attitudes and Beliefs – How they affect Performance
  • Learning Styles / Thinking Styles – Your Strengths and Weaknesses
  • Time Management Skills

DAY 2

  • Organising and Planning
  • Goal Setting including Setting SMART Objectives
  • Planning
  • Mind Mapping
  • Problem Solving and Decision Making
  • Managing Meetings

DAY 3

  • Communication Skills
  • Understanding Assertive Communication
  • Dealing with Conflict and Aggression
  • Listening Skills
  • Questioning Skills
  • Body Language and Its Importance in Building Effective Relationships

DAY 4

  • Team Working
  • Conflict Management and Resolution
  • Dealing with Difficult People
  • Managing Upwards
  • Workplace Stress Management
  • Working Effectively as Part of a Team

DAY 5

  • Presentation Skills
  • Telephone Skills
  • Writing Skills
  • Email Etiquette
  • Presentation Skills
  • Review of the Week

Certificate

Oxford e-Certificate will be provided to delegates who have attended and completed the online course outline.

Professional Skills for Administrators & Secretaries (dubai, Online) at Oxford Management Centre

From  $2,350

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Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.