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American Management Association

Management Skills for Administrative Professionals

Jul 24—26, 2019
3 days
Arlington, Washington, United States
USD 2095
USD 698 per day
Aug 12—14, 2019
3 days
Boston, Massachusetts, United States
USD 2095
USD 698 per day
Aug 26—28, 2019
3 days
Atlanta, Georgia, United States
USD 2095
USD 698 per day
+7 more options

How it works

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Description

Enhance your performance with management and leadership capabilities.

Your immediate takeaway

  • Effectively manage changing responsibilities
  • Communicate and negotiate with confidence
  • Apply management and leadership skills to achieve continuous improvement

The support you provide as an administrative professional is vital to your organization’s ability to achieve its goals and objectives. Today, most senior managers expect you to have leadership and management skills in order to set your own administrative priorities. In addition, you must have skills to manage all contacts, create, store and retrieve documents, plus a broad variety of other administrative skills. To do all of this successfully, you need to have strategic insight and be able to innovate better processes. At the same time, you must be tactical, process-oriented, and driven toward continuous improvement. This comprehensive seminar gives you a wide range of skills to help you handle any work challenge with greater confidence and effectiveness. Leave with an action plan of best practices to apply immediately on the job.

How You Will Benefit

  • Manage changing roles and responsibilities whether working with bosses, peers, team members or customers
  • Meet dynamic work expectations by expanding your proactive capabilities
  • Clearly and confidently communicate and negotiate to manage conflicts and achieve results
  • Apply emotional intelligence and effective listening practices to your job
  • Use strategic diplomacy to handle office politics, difficult people and demanding situations

What You Will Cover

  • Applying skills and strategies to manage personal and professional change dynamics
  • Bringing about change even when faced with resistance
  • Applying a systematic approach to plan and engage others in the change process
  • Managing roles, responsibilities, and authority to meet goals
  • Identifying and supporting differing work style preferences using new skills and best practices
  • Recognizing and proactively using critical thinking to support achievement of team-based goals
  • Applying a spectrum of priority setting and time management strategies to proactively accomplish skills
  • Incorporating emotional intelligence and effective listening to prepare to be an effective colleague, partner and leader
  • Applying assertive communication using verbal and nonverbal behaviors
  • Exhibiting confidence and influence using tested presentation models
  • Analyzing conflict, office politics, and interactions with difficult people
  • Defining the sources of conflict in the workplace
  • Negotiating to empower yourself and others to achieve goals

Special Feature

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

Outline

Learning Objectives

  • Manage Changing Roles and Responsibilities When Working with Bosses, Peers, Team Members, and Customers
  • Meet Dynamic Work Expectations Through Proactively Managing Time and Priorities
  • Communicate and Negotiate with Clarity and Confidence to Achieve Results and Manage Conflicts

Manage Change

  • Use Personal Change Management to Work More Effectively with and Through Others
  • Bring About Change Even When Faced with Resistance
  • Apply a Systematic Approach to Plan and Engage Others in the Change Process

Manage Roles, Responsibilities and Team Work

  • Manage Roles, Responsibilities and Authority to Meet Goals
  • Identify and Support Differing Work Style Preferences Using New Skills and Best Practices
  • Recognize and Proactively Use Critical Thinking to Support Achievement of Team-Based Goals

Manage Time and Priorities

  • Establish a Systematic and Efficient Approach to Work Using Prioritization and Time Management Strategies
  • Identify Strategic Uses of Technology to Manage Information and Better Utilize Time
  • Evaluate Current Roles and Responsibilities to Identify Activities That Can Be Delegated

Manage Relationships and Communication

  • Use Emotional Intelligence and Effective Listening Practices to Prepare to Be an Effective Colleague, Partner and Leader
  • Apply Assertive Communication Using Verbal and Nonverbal Behaviors
  • Exhibit Confidence and Influence Using Tested Presentation Models

Managing Negotiations and Conflicts

  • Define the Sources of Conflict in the Workplace
  • Employ Strategic Diplomacy to Handle Office Politics, Difficult People and Demanding Situations
  • Negotiate to Empower Self and Others to Achieve Goals

Action Plan

  • Review a Comprehensive List of New Management Skills and Strategies Learned and Practiced Throughout the Program
  • Reflect on Best Practices That Will Be Applied in the Near or Long Term

Who should attend

Experienced administrative professionals, including executive secretaries, administrative assistants, secretaries or other members of the administrative support staff who need to expand their management skills so they can better support their organization and enhance their careers.

Files

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Detailed Description

Next dates

Jul 24—26, 2019
3 days
Arlington, Washington, United States
USD 2095
USD 698 per day
Aug 12—14, 2019
3 days
Boston, Massachusetts, United States
USD 2095
USD 698 per day
Aug 26—28, 2019
3 days
Atlanta, Georgia, United States
USD 2095
USD 698 per day
+7 more options

How it works

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