Who should attend
About the course
Administrative assistants need a strong set of essential skills to enable them to more efficiently and effectively manage their work environment and ensure their success in their critical role and the success of their managers and other team members who depend on them for support. This training program is packed with techniques for improving the most essential basic business writing skills as well as both verbal and non-verbal communication in general in addition to proper time management and general office organization techniques that will help administrative assistants in performing their day to day more confidently and professionally.
This training will help participants:
- Understand the importance of professional presence on the job.
- Learn how to self-manage to become more effective and efficient.
- Improve their communications skills, including listening, questioning, and being more assertive.
- Increase their effectiveness in recognizing and managing conflict, and dealing with difficult people.
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Personal Best, Professional Best
To begin, participants will discuss what affects a first impression and how they can improve the impression they give to others.
Putting Others at Ease
One part of making a good impression is to get so comfortable with who you are that you can forget about you and concentrate on the other person. During this session, participants will explore ways to do this.
Participants will explore types of distorted thinking through a case study and large group discussion.
The Steps to Feeling Good
This session will give participants a three-step process to turn negative thinking or emotions around.
Assertiveness is a word we tend to use without really understanding what it means. This session will get participants thinking about what assertiveness is, using a lecture, quiz, and group discussion.
Improving Your Assertiveness
Next, participants will explore how they can become more assertive in difficult situations.
Participants will discuss different forms of communication and barriers to each.
Asking and Listening
During this session, participants will learn about two key elements to verbal communication: asking questions and listening.
Next, participants will explore various types of non-verbal communication and their possible interpretations.
This session will look at how to improve written communications, including using the four C's, editing, and proofreading.
Two main components of getting ahead in the workplace are identifying what you want and helping others to get what they want. This session will look at both of those concepts.
This session will give participants some tools to help them improve themselves, including establishing rituals, time management, organization, and planning.
Next, participants will set some goals using the SMART format.
Working as a Team
Administrative assistants are often a key part of a workplace team. This session will explore some of the benefits and challenges of working as a team.
Working with Difficult People
This session will give participants two tools to deal with difficult people: blending and redirecting.
Learning to Say No
Next, participants will learn about some formulas for saying no. They will then have an opportunity to practice these formulas in a role play and case study.
De-Stress Options You Can Use Right Now
To conclude this training, participants will learn some easy relaxation techniques.
A variety of methodologies will be used during the course that includes:
- (30%) Based on Case Studies
- (30%) Techniques
- (30%) Role Play
- (10%) Concepts
- Pre-test and Post-test
- Variety of Learning Methods
- Case Studies and Self Questionaires
- Group Work
Videos and materials
Read more about Business Communication
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.