Managerial Skills for Office Managers & Executive Secretarial Excellence

ICTD International Centre for Training and Development

ICTD International Centre for Training and Development

Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Read more about Business Communication

Today communication skills are more important than they ever have been. In order to get success in contemporary and such a complex, global, technologi...

Read more about Transportation and Logistics

At the moment, the logistics industry is thriving, providing millions of workplaces all over the world. It is safe to say that almost all the companie...

Who should attend

Administrators, assistants, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior-level employees.

About the course

Every business and organization requires office administration. This function includes day-to-day activities related to financial planning, billing and record keeping, personnel, physical distribution and logistics. Courses here help your admin staff, your PA staff and your secretarial teams.

Course Objectives

By the end of the program, participants will be able to:

  • Define and understand the role of the office manager/administrator.
  • Implement communication strategies needed for carrying out responsibilities in an effective manner.
  • List the main causes of stress and apply the techniques needed to control them.
  • Organize meetings effectively.
  • Develop a service attitude and mindset aimed at the internal and external customer.
  • Apply time management techniques required for better office productivity.
  • Handle telephone calls properly and professionally.

Course Outline

The Role of the Office Manager/Administrator

  • Perception versus Reality
  • Competencies Required for Success
  • What it Takes to Be a “Star” at Work
  • Identifying Your Role

Effective Communication Skills

  • Improving Credibility and Gaining Recognition
  • Importance of Having Positive Attitude
  • Being Assertive
  • Selling your Ideas to the Boss, Colleagues, Subordinates and Clients
  • Preparing a Professional Presentation

Written Communication

  • What Constitutes Professional Business Writing
  • Style and Layout
  • Obtaining your Objective with the Reader
  • Reader’s Expectations

Serving the Internal and External Customer

  • Understanding the Needs of Internal and External Customers
  • Removing Services Barriers
  • Providing Excellent Service
  • Handling Complaints

Stress Management Techniques

  • Causes and Symptoms
  • Identifying your Stressors
  • Formulating a Comprehensive Stress Management Plan

Managing Time

  • Identifying and Eliminating Time Wasters
  • Setting Goals and Priorities
  • Using Measures to Control and Improve your Effectiveness
  • Planning and Managing Time for Self and Others
  • Preparing Time Logs and Learning from Them

Organizing Meetings

  • Elements of an Effective Meeting
  • Preparing the Agenda
  • Taking Minutes of Meetings

Using the Telephone Properly

  • Professional Telephone Behavior
  • Rules for Good Listening
  • Dealing with Difficult Callers
  • Identifying Common Phone Problems and Formulating Solutions

Course Methodology

A variety of methodologies will be used during the course that includes:

  • (30%) Based on Case Studies
  • (30%) Techniques
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation

Videos and materials

Managerial Skills for Office Managers & Executive Secretarial Excellence at ICTD International Centre for Training and Development

This course has no confirmed dates in the future. Subscribe to be notified when it is offered.


Something went wrong. We're trying to fix this error.

Thank you

Someone from the Coursalytics team will be in touch with you soon.

Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Read more about Business Communication

During the courses, you will explore various communication strategies developed by experts in psychology, experienced enterprises, and professors of leading universities. Throughout the Business Communication courses, you also will be faced with an o...

Read more about Transportation and Logistics

Transportation and logistics courses mainly focus on global supply chain management and its key features, including air and ocean cargo administration, international documentation, end-to-end supply chain infrastructure, etc. Also, courses show how t...

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.