Sauder School of Business

Available dates

Feb 27—28, 2020
2 days
Vancouver, British Columbia, Canada
CAD 1995 ≈USD 1550
CAD 997 per day
May 28—29, 2020
2 days
Vancouver, British Columbia, Canada
CAD 1995 ≈USD 1550
CAD 997 per day
Aug 13—14, 2020
2 days
Vancouver, British Columbia, Canada
CAD 1995 ≈USD 1550
CAD 997 per day


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About the course

Organizations continue to shed traditional hierarchies in favour of empowered work teams. This course is designed to equip leaders with the hands-on tools they need to build high performance teams that are engaged, purposeful, inspired and customer centric.


  • Lead your team to higher levels of performance and personal satisfaction
  • Engage team talent for better results and a stronger organization
  • Transform your measurement system to improve accountability, ownership and performance
  • Create a culture that nurtures innovation and change
  • Develop a sense of team pride, commitment and loyalty
  • Inspire “healthy conflict” that brings team members together
  • Lead different generations of team members for maximum engagement
  • Invest in yourself, to increase your leadership effectiveness

Program content

  • How healthy teamwork shapes the future of the organization
  • Selecting the best team structure for your circumstances
  • Assessing the team’s effectiveness
  • Increasing ownership and accountability by improving your measurement system
  • Leadership tools for delegating, motivating and empowering
  • Encouraging and rewarding improved performance
  • Building trust, consensus and loyalty
  • Resolving conflict and dealing with naysayers
  • Strategies for quickly turning morale around
  • Creating understanding and good teamwork between people of different generations
  • Identifying, building and engaging talent
  • Developing the next generation
  • Managing change as smoothly and efficiently as possible
  • Dealing with stress and ambiguity – for yourself, as well as for others

Who should attend

This workshop is for line/department managers, team leaders and others with responsibilities for creating a culture of continuous improvement. Those with fewer than five years of on-the-job experience will particularly benefit from attending.

Trust the experts

Robert Murray

Robert is a Partner in the Incrementa Group, a strategy, leadership development and business optimization organization. A best-selling author, global speaker, customer advocate and transformational leader, he has more than 25 years of international customer service, marketing and sales experience...


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