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ICTD International Centre for Training and Development

Essential Skills as Successful HR Manager

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Description

This workshop is designed to empower you with the necessary knowledge & skills to manage your organization HRM functions effectively. The program will focus on the core aspects of HRM functions in an organization, which are: role of HRM; job descriptions & job specifications; HR planning; TNA, training and development & orientation; performance appraisals and performance management; Points Method of job evaluation and how financial and non-financial benefits motivate employees; discipline, HR Scorecard.

Course Objectives

By the end of the program, participants will be able to:

  • Describe how organizational conflict can have both positive and negative outcomes
  • Explain the most common causes of conflict which organizations face
  • Describe how the 5 stage Conflict Resolution Model helps to position conflict in context
  • Identify the common reasons why people resist and react to change
  • Develop and Promote a positive Changing Culture within their organization
  • Develop strategies and solutions for dealing with the consequences of excessive pressure and stress at work
  • Demonstrate assertive behavior when dealing with difficult people and situations
  • Produce a ‘competency based action plan’ highlighting the key area’s for future success, with time lines and a criteria for measurement.

Course Outline

Role of Human Resource Management

  • Roles of Human Resource Manager
  • Roles of Non-HR Manager in HRM Roles
  • Human Resource Management Function
  • Human Resource Management in organizations or various sizes

Job Descriptions and Jobs Specifications

  • Methods of getting job information for JD & JS
  • Content of JD & JS
  • The role of competencies in JD & JS
  • How to write effective JD & JS Lesson 3: HR Planning
  • What is human resource planning?
  • Determining head count numbers
  • Planning for leave and absences
  • Use of part-time and temporary employees
  • Succession Planning

Human Resource Planning

  • What is Human Resource Planning?
  • Why Perform HR Planning?
  • Determining head counts number
  • Planning for leaves and absences
  • Use of part-time and temporary employees
  • Succession Planning

Writing Self-selecting Job Advertisements

  • Introducing the company and vacancy
  • Writing person and job requirements
  • Closing date
  • Making the advertisement attractive

Testing and Interviewing

  • Conducting Simple test for selections
  • Content of preliminary interviews
  • Content of employment interview
  • Types of Interview
  • The 8 types of core interview questions
  • Methods of interviewing

Performance Appraisals and Performance Management

  • Relationship between performance management and appraisals
  • The performance management system
  • Identifying suitable criteria for appraisals
  • Determining KPIs
  • Designing the appraisal tools using bars
  • Relationship between job descriptions, job specifications and performance appraisals.
  • Who conduct appraisals?
  • Dealing with lenient and strict appraisers
  • Problems in appraising
  • Conducting the appraisal interview- do’s and don’ts
  • Action Plan for performance management

TNA, Training and Development & Orientation

  • Training and Development Methods
  • When must you conduct training
  • Doing a basic Training Needs Analysis (TNA)
  • Designing T & D Programs
  • Content of Orientation programs

Designing the Compensation and Benefits Package

  • Components in a compensation package
  • Equity in Financial compensation
  • The points method of determining salary ranges and scales
  • Linking pay to motivation / performance
  • Types of financial and non-financial benefits for motivation

Discipline

  • Importance of Discipline
  • Major and Minor misconduct
  • Steps In disciplinary actions.
  • Overview of proceedings in a Domestics Inquiry

Planning for Strategic Motivation & Employee Retention

  • What do employees expect from employers
  • What motivates employees
  • Why employees join in your organizations
  • Why do employees leave your organizations
  • Creating the right environment, systems and programs for employee motivation and retention.

The HR Scorecard

  • Areas to be measured
  • Types of measures
  • Measuring effectiveness and efficiency of HRM

Course Methodology

A variety of methodologies will be used during the course that includes:

  • (30%) Based on Case Studies
  • (30%) Techniques
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation

Who should attend

HR Managers, First-time HR Managers and prospective HR Managers and anyone who would like to improve their HRM skills and personal effectiveness.

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