Essential Skills as Successful HR Manager

ICTD International Centre for Training and Development

ICTD International Centre for Training and Development


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Who should attend

HR Managers, First-time HR Managers and prospective HR Managers and anyone who would like to improve their HRM skills and personal effectiveness.

About the course

This workshop is designed to empower you with the necessary knowledge & skills to manage your organization HRM functions effectively. The program will focus on the core aspects of HRM functions in an organization, which are: role of HRM; job descriptions & job specifications; HR planning; TNA, training and development & orientation; performance appraisals and performance management; Points Method of job evaluation and how financial and non-financial benefits motivate employees; discipline, HR Scorecard.

Course Objectives

By the end of the program, participants will be able to:

  • Describe how organizational conflict can have both positive and negative outcomes
  • Explain the most common causes of conflict which organizations face
  • Describe how the 5 stage Conflict Resolution Model helps to position conflict in context
  • Identify the common reasons why people resist and react to change
  • Develop and Promote a positive Changing Culture within their organization
  • Develop strategies and solutions for dealing with the consequences of excessive pressure and stress at work
  • Demonstrate assertive behavior when dealing with difficult people and situations
  • Produce a ‘competency based action plan’ highlighting the key area’s for future success, with time lines and a criteria for measurement.

Course Outline

Role of Human Resource Management

  • Roles of Human Resource Manager
  • Roles of Non-HR Manager in HRM Roles
  • Human Resource Management Function
  • Human Resource Management in organizations or various sizes

Job Descriptions and Jobs Specifications

  • Methods of getting job information for JD & JS
  • Content of JD & JS
  • The role of competencies in JD & JS
  • How to write effective JD & JS Lesson 3: HR Planning
  • What is human resource planning?
  • Determining head count numbers
  • Planning for leave and absences
  • Use of part-time and temporary employees
  • Succession Planning

Human Resource Planning

  • What is Human Resource Planning?
  • Why Perform HR Planning?
  • Determining head counts number
  • Planning for leaves and absences
  • Use of part-time and temporary employees
  • Succession Planning

Writing Self-selecting Job Advertisements

  • Introducing the company and vacancy
  • Writing person and job requirements
  • Closing date
  • Making the advertisement attractive

Testing and Interviewing

  • Conducting Simple test for selections
  • Content of preliminary interviews
  • Content of employment interview
  • Types of Interview
  • The 8 types of core interview questions
  • Methods of interviewing

Performance Appraisals and Performance Management

  • Relationship between performance management and appraisals
  • The performance management system
  • Identifying suitable criteria for appraisals
  • Determining KPIs
  • Designing the appraisal tools using bars
  • Relationship between job descriptions, job specifications and performance appraisals.
  • Who conduct appraisals?
  • Dealing with lenient and strict appraisers
  • Problems in appraising
  • Conducting the appraisal interview- do’s and don’ts
  • Action Plan for performance management

TNA, Training and Development & Orientation

  • Training and Development Methods
  • When must you conduct training
  • Doing a basic Training Needs Analysis (TNA)
  • Designing T & D Programs
  • Content of Orientation programs

Designing the Compensation and Benefits Package

  • Components in a compensation package
  • Equity in Financial compensation
  • The points method of determining salary ranges and scales
  • Linking pay to motivation / performance
  • Types of financial and non-financial benefits for motivation


  • Importance of Discipline
  • Major and Minor misconduct
  • Steps In disciplinary actions.
  • Overview of proceedings in a Domestics Inquiry

Planning for Strategic Motivation & Employee Retention

  • What do employees expect from employers
  • What motivates employees
  • Why employees join in your organizations
  • Why do employees leave your organizations
  • Creating the right environment, systems and programs for employee motivation and retention.

The HR Scorecard

  • Areas to be measured
  • Types of measures
  • Measuring effectiveness and efficiency of HRM

Course Methodology

A variety of methodologies will be used during the course that includes:

  • (30%) Based on Case Studies
  • (30%) Techniques
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation

Videos and materials

Essential Skills as Successful HR Manager at ICTD International Centre for Training and Development

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Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

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