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ICTD International Centre for Training and Development

Effective Secretaries and Personal Assistant Program

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Modern day Secretaries and Personal Assistants must be prepared to accept increasingly complex responsibilities. At this level, they cannot rely solely on traditional secretarial skills. Your executive assistants must be aware of the principles of management, leadership, human behavior as well as communication skills, in both the written and spoken word with their contacts at all levels. This training draws on the experience of both manager and support staff the world over to provide your support staff with the skill they need to do their job more effectively.

Course Objectives

With the help of this course, delegates will be able to:

  • Juggle multiple responsibilities
  • Learn better ways to think on their feet with powerful techniques
  • Create win-win solutions that leave everyone feeling positive
  • Become a strategic partner to your boss
  • Understand difference team player style for more effective collaboration
  • Control your time and workload with advanced time-management skills

Course Outline

The changing role of the secretary

  • Office organization
  • Business writing skills
  • Managing your work
  • your subordinates and your boss
  • Working in teams
  • Arranging meetings and taking minutes
  • Event management
  • Personal effectiveness
  • time management
  • Presentations: theory and preparation
  • IT: presentations using PowerPoint
  • Personal communication skills
  • Introduction to human resources management

Course Methodology

A variety of methodologies will be used during the course that includes:

  • (30%) Based on Case Studies
  • (30%) Techniques
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation

Who should attend

Senior secretaries, executive secretaries and personal assistants to top-level management; Secretaries aiming for promotion to executive positions.


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