ICTD International Centre for Training and Development

Administrative Management for Admin. Assistant and Executive Secretaries

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About the course

This course is designed to increase the skills of Senior Support personnel across a range of disciplines.  This training identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include interpersonal, communication, organizational and time management   competencies. As can be seen from the training outline below, the event is broken down by the day to broadly reflect the key components of the role. However, as you will discover when you attend the event, such skills and techniques will be required in a blended and integrated way as you meet the challenges of your workplace. Throughout the event, you will practice communication, organizational and planning skills on an ongoing and linked basis as you would within your normal working environment.  

Course Objectives

  In attending this training, Delegates will be able to:  

  • Identify the key components within the job role of the Office Manager/ Executive Assistant / PA
  • Practice the techniques and skills demonstrated on the event
  • Discuss experiences with fellow Delegates and learn possible techniques for advancement of such skills in Facilitator – led               discussions
  • Build an approach that suits their own individual style and workplace    ## Course Outline   The Office Manager / Executive Assistant role: an Overview                                                                              
  • Identifying common issues and challenges                 
  • Setting Personal objectives
  • What makes you indispensable?
  • Proactive versus passive Support   Setting and Meeting Objectives  
  • Planning skills
  • Project management approaches for support staff
  • Managing time
  • Strategies for managing change
  • Identifying and dealing with Pressure Points
  • Implementing Action Plans   Resource and Team Management  
  • Allocating human resource to tasks and projects
  • Monitoring performance – team and self
  • Team Appraisals and Reviews
  • Embedding a new team member effectively
  • Managing team issues
  • Coaching techniques
  • Disciplinary issues
  • Prioritization approaches and techniques   Communications  
  • Improving communications within an existing team
  • Oral and listening skills
  • Reporting to Management
  • Negotiation skills and techniques
  • Managing difficult people
  • Comparison of telephone / face to face / written communications, their effectiveness and suitability for different                     situations
  • Can you say “No”?   The Working Day  
  • Practicing a “typical day” simulated scenario incorporating issues and techniques from the week
  • Identifying an approach and style that suits you as an individual
  • Reporting to Management – presentation and negotiation techniques
  • Personal Action Plan        ## Course Methodology   A variety of methodologies will be used during the course that includes:
  • (30%) Based on Case Studies
  • (30%) Techniques 
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation

Who should attend

  • Office Administrators
  • Administrative staff
  • Executive Secretaries
  • Personal Assistants

Course reviews

Downloadable files