Best executive courses in Malaysia

ICTD International Centre for Training and Development

Presentation Skills

Welcome to the Presentation Skills workshop. This program can benefit anyone who presents; a trainer, a meeting facilitator, speaker, or seminar discussion leader. No matter which role you are assuming, this workshop will help you become more efficient and proficient with the skills of providing...

ICTD International Centre for Training and Development

Customer Service

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a...

ICTD International Centre for Training and Development

Advanced Heating, Ventilation and air Conditioning Systems (HVAC): Design, Installation and Maintenance

This course will provide an excellent introduction to the fundamentals of Heating, Ventilation and Air-conditioning. It commences with a review of psychometric charts and then examines the factors that nuance design choices, indoor air quality, load calculations and heating/ventilation and...

ICTD International Centre for Training and Development

IP in Wireless Network

ICTD International Centre for Training and Development

Custom Clearance

Customs and security initiatives have imposed new regulations on companies that make it more challenging than ever to trade internationally. We all understand the importance of customs clearance in the supply chain. Compliance to local market regulations and excellent relationship with local...

ICTD International Centre for Training and Development

Managing Your Supplier Base

This course is for those who want to understand and implement the essential tools of Purchasing and Procurement by understanding the crucial role of suppliers and maintaining strong relationships with them. Participants will learn how to evaluate procedures and make needed changes to methods to...

ICTD International Centre for Training and Development

Procurement Best Practices

The development and implementation of carefully crafted strategies for the acquisition of all goods, equipment, and services has become a critical issue in all organizations wishing to reduce operating cost while improving quality and productivity. This program explores key concepts forming the...

ICTD International Centre for Training and Development

Advanced Retail Management

ICTD International Centre for Training and Development

Customer Care and Service Skills

What is good customer service? How can it go from good to great? What are the pitfalls that many perople experience when trying to deliver customer service? Does attitude count? What is the best way to handle difficult customers? What techniques can be used to reduce customer-service stress? Find...

ICTD International Centre for Training and Development

Tender Fundamentals

Tender Fundamentals Course is the first step to recognizing and harnessing the capacity of your organization, regardless of its size. The Tender Fundamentals Course gives you the skills, tools and confidence to develop: The tender planning and response process Your understanding of the...