Best executive courses in Kuala Lumpur (Malaysia)

ICTD International Centre for Training and Development

Document Management of Workflow System

The aim of this training course is to show you how to deal with papers in an electronic way to get rid of the papers hard copy which takes a lot of space and time. Managing documents and content can be difficult. How do you best way, store and manage the documents and records in your firm? Does...

ICTD International Centre for Training and Development

Professional Sales & Service Empowerment

Selling’ is a very common business buzzword for getting / securing customers. Selling has moved beyond ‘here’s the product, please pay up’ to a more consultative approach. Everyone claims they know how to sell, but do they? It takes more than just years of hands-on sales experience; it takes...

ICTD International Centre for Training and Development

Maximizing Customer Satisfaction in a Technical Environment

Individuals who work in technical environments are now expected to also be customer service professionals. This course will demonstrate that great customer service can not only improve the level of support you provide for your internal and external customers but also improve your own working...

ICTD International Centre for Training and Development

International-logistics-management

This course will provide delegates with an overview of the freight forwarding process within the international trade environment. It will suggest best practice methodologies to follow when establishing forwarding operations together with a unique tool kit for ongoing measurement of operational...

ICTD International Centre for Training and Development

Logistics Management

Improve service whilst reducing costs; an impossible task? With effective management and leadership, world class companies do this every day. Getting more with less is possible and this seminar shows you how. In every Supply Chain, the service levels are paralleled with cots to serve. However,...

ICTD International Centre for Training and Development

Measuring the Logistics Performance

This is a focused course providing delegates with a toolkit to measure the logistics performance by implementing effective audit of their supply chain which determines areas of under-performance, and highlighting improvement opportunities. This course explores the following issues: ...

ICTD International Centre for Training and Development

Procurement Best Practices

The development and implementation of carefully crafted strategies for the acquisition of all goods, equipment, and services has become a critical issue in all organizations wishing to reduce operating cost while improving quality and productivity. This program explores key concepts forming the...

ICTD International Centre for Training and Development

Effective Procurement Management

The development and implementation of carefully crafted strategies for the acquisition of all goods, equipment, and services has become a critical issue in all organizations wishing to reduce operating cost while improving quality and productivity. This program explores key concepts forming the...

ICTD International Centre for Training and Development

Contract Management & Tendering

High quality Contract and Tender Management are essential activities in achieving improved levels of performance for all organizations. Providing the high value added activities available from contract and procurement operations requires the continuous involvement of knowledgeable professionals...

ICTD International Centre for Training and Development

Service Level Agreements and IT Contracts

A formal SLA between the user and the provider of the computing service is one of the keystones of today’s IT and telecommunications management. SLAs are as appropriate to in-house computing, communications, development and support activities as they are to commercial or facilities management...