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ICTD International Centre for Training and Development

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About the course

This is a focused course providing delegates with a toolkit to measure the logistics performance by implementing effective audit of their supply chain which determines areas of under-performance, and highlighting improvement opportunities.

This course explores the following issues:

  • Methodology for data collection
  • Key audit questions
  • Questionnaire design
  • External-facing audit for customer service measurement
  • Identification of customer groups and associated channels
  • Internal-facing audit for the organization
  • Supply & demand information requirements
  • Costs and resource allocation data
  • Auditing planning activities and processes

Course Objectives

Upon completion of this course, the delegates should:

  • Be able to identify areas for improvement in logistics and supply chain operations.
  • Understand effective the importance of effective planning for performance measurement systems.
  • Understand the importance of coordinating performance measurement systems within a firm and across firms in a supplychain.

Course Outline

Auditing the present situation

Establishing General Audit Principals

  • Defining data requirements
  • Forming the collection task force
  • Identifying the sources of data
  • Determining the data gathering method

Conducting the External Audit

  • Identifying the customer groups
  • Sampling customers
  • Designing questionnaires
  • Organizing data collection
  • External audit

Conducting the Internal Audit

  • Auditing the demand profile
  • Auditing the supply profile
  • Auditing costs, auditing service
  • Auditing resource utilization
  • Auditing planning processes

Audit Operations

Auditing Data Flows

  • Auditing the data path
  • Identify waste areas
  • Investigate options for elimination

Investigating Trade-offs

  • Identify major cost elements
  • Consider options to reduce costs
  • Consider changes to cost to serve

Moving decoupling point position

  • Review position constraints
  • Movement options

Smoothing of demand patterns

  • Review demand amplification maps
  • Compare demand pattern with ordering pattern
  • Explore ways to eliminate distortion

Configure to be supply chains

  • Select performance drivers
  • Map drivers to plan supply chain on thread diagram
  • Select plan supply chain metrics
  • Cascade to plan activities
  • Select plan metrics
  • Identify best practices and map TO BE supply chain thread
  • Test new design against needs

Course Methodology

A variety of methodologies will be used during the course that includes:

  • (30%) Based on Case Studies
  • (30%) Techniques
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation

Who should attend

This course is recommended for any personnel in supervisory and management positions who wish to review the performance of their department/s in the organization.

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