The Chartered Institute of Marketing

School of Hotel Administration

Emeritus at School of Hotel Administration

School of Hotel Administration

eCornell

Associate Professor of Services Marketing at School of Hotel Administration

School of Hotel Administration

Professor at School of Hotel Administration

DeGroote School of Business

Peter B. Gustavson School of Business

Schulich Executive Learning Centre

Professor at Schulich Executive Learning Centre

eCornell

Professor of Practice at eCornell

IE Business School

Professor of Accounting and Management Control at IE Business School

The Florida International University College of Business

THNK School of Creative Leadership

THNK School of Creative Leadership